Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

October 7, 2020

great customer service hands down. Cordial, complete, polite, and helpful. Wouldn;t let me go unti the issue was solved

ivansherbs
Netherlands
7 months using the app
Yotpo replied October 7, 2020

Thank you for your review. We're so happy to hear you had a positive experience with our customer service! We'll definitely let them know.

July 1, 2021

Ronel support agent was so awesome. He answered all my questions (: I was very confused at first now I feel relieved.

Black Butterfly Dream Boutique
United States
7 months using the app
November 12, 2020

I was impressed with the support provided by Yotpo support. Prompt response and wonderful service. Strongly recommended.

Amore Beaute
United States
7 months using the app
Yotpo replied November 16, 2020

Thank you for your review, we're happy to hear that customer service were able to fix your issues and get you up and running.

September 21, 2017

We have had a great experience with the Yotpo team.
:)
I do recommend them.

Snoringsolution
Canada
7 months using the app
January 5, 2022

Great app, with great support ,Howell Keith R is a great help and stood with me until I got the work done.

aastey
India
7 months using the app
December 28, 2015

This APP is basically HOSTAGE-WARE. They facilitate reviews and then do not allow even basic functionality to manage the reviews. The monthly fee for any functionality is almost more than the cost of the Shopify site... this is unreasonable.

DON'T get this software. It's all bait and switch and I would not trust any vendor that employed these types of tactics.

Tashi Apparel Inc
Canada
7 months using the app
February 4, 2024

John G was a great help

OliWorks
United States
7 months using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you!

March 5, 2021

Really great added value to my store and the customers. Amazing customer service. I would recommend!

Mr Red Fox Of London
United Kingdom
7 months using the app
June 2, 2022

Yotpo is a very good app for collecting recviews, and we have had helpful supporty from Orly who got our dedicated reviews page up and running

DNA Lean
United Kingdom
7 months using the app
May 25, 2022

The customer service is really efficient and the answer super fats. Every single of my questions has been answered in an accurate way and they provide a fast and right solution for it.

Foam Party Hats Inc
United States
7 months using the app