Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

Edited August 6, 2021

Great service and the customer support team are outstanding, helped me get set up and rectified issues of my own doing, its working great and would recommend to anyone. Also spoke with Gimbert on the Webchat who made the whole process incredibly easy.

Plant Craze
United Kingdom
5 months using the app
May 4, 2016

I was amazed at how quickly the reviews started coming in once I had installed Yotpo! I had never received reviews until now - I'm so happy to see how excited my customers are over my products. Awesome app.

Nailjuiceshop
New Zealand
5 months using the app
Edited August 12, 2019

YOTPO is such a great review app that adds a lot of trust and transparency to our products. Installation and UI/UE is great, and customer service is phenomenal. We are NOT tech-savvy at all, so weʻve been working closely with Pauline from the Support Team and she has been phenomenal in helping to customize our widget colors and fonts to be brand-appropriate. Pauline was very responsive and was patient and kind enough to go through multiple rounds of revision with us until we got everything looking just right. Thank you so very much for creating a beautiful service, and for your outstanding customer service!

Noho Home
United States
5 months using the app
Yotpo replied August 28, 2019

Thank you so much for the raving review, Noho Home! So glad to hear we are meeting the mark when it comes to great service. Keep enjoying Yotpo!

July 17, 2023

I was experiencing issues with installing the review star ratings to the homepage of my website. Daniel P. was able to figure out the problem and he added the feature with no issue. He continued to follow-up with me until the job was completed. John B. was also helpful when I asked for the review star ratings to be added to my current theme and NOT the copy. I love Yotpo support. They have been SUPER helpful for all my support needs. KEEP UP THE GOOD WORK!

Rapunzel The Future of Hair
United States
5 months using the app
June 27, 2021

Great customer service, specially to Ed, He help me resolve the issues I have. He do a great job and fast!!!

Gege Crafts
United States
5 months using the app
May 27, 2021

Love Yotpo. Easy to use and navigate. Very friendly and quick service. Was surprised even on trial membership how great they were for support. Highly recommend.

Sadelmager Design House
Canada
5 months using the app
August 30, 2020

I like the layout and email easy use of the app. The setup was a little hard for someone like me who knows nothing about coding. But the one problem I had I emailed support and Josephine E helped me through it. It was a great experience

Epic Travel Shop
United States
5 months using the app
July 6, 2021

Love the app! Ed was super helpful in fixing a few things for my store. I would recommended them to any store owners

John and Jayne
Australia
5 months using the app
January 9, 2020

I love this app. I have used high end services that cost a lot of money to do the same thing Yotpo is doing. There service is great too, I had a problem with my reviews showing up on my page and they quickly fixed it!

MILLI ROSE
United States
5 months using the app
Yotpo replied January 19, 2020

Thanks for leaving a review, we love hearing our customer support team is hitting the mark!

December 26, 2021

Allent was very helpful and patient with me. My questions were all addressed and answered in detail.

YvieandRye
United States
5 months using the app