Reviews (7,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
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Really good. The customisable auto email after purchase is a great feature by itself. Then add product and site review functionality - with moderation, social sharing, fine customisation & full CSS control, SEO and more, then you've got a fantastic app. Oh... and it's free! Excellent app, must have.
*UPDATE 05-22-2020*
YotPo reached out to me following my review and extended out options to improve my experience. I am a firm believer of customer service and I believe I would do injustice to not adjust my review to a full 5 stars for a great app paired by service that follows-through.
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Yotpo has incredible customer service and have helped me with numerous issues for my site. I've had questions and issues that I've discussed with them at weird times of day and they always have someone there to respond and provide support (shoutouts to Mary Ann and Josephine who are among the names I remember working with who were absolutely amazing). I would list them as one of the top Shopify apps with top-notch customer service.
The only reason I placed it at a 4 out of 5 is that I personally think YotPo could be more competitive with its features for the price it is charging as it is actually one of my "pricier" Shopify apps I currently have on my store. I am paying for the $29/month plan but still have a "Powered by Yotpo" shown on my website in the reviews section and if a customer that purchases my product loses my automatic review request email, my plan does not allow me to send a manual email review request. The product page review section also does not allow for customer to upload their photo, photo uploads can only be performed through the email review request system.
Besides those items, the interface is clean. The set up is very intuitive. The presentation on the website looks great.
I have installed him on all three of my websites. It makes me very satisfied. Any problems that arise will be solved by excellent customer service.
The customer service was great they went above and beyond and gave me more options to help my store. This app is great and appreciate the representative Ed who helped me.
Nice service and support. I was able to improve my pages by modifying the information as I wanted. Special Thanks to Joian!
Effective and easy to use. Recommend to anyone who is starting out with their store. Great support as well! Orly P was a massive help!
Support team has been really reactive and solved all my requests in no time. Always good to have such a support !
Thank you so much for leaving a review! Happy to hear our customer support team was able to help out.
Awesome App and Awesome Customer Service. The cost can be a little hurdle but still an amazing tool.
Very helpful and always has the answers to my questions. Very professional and understanding. I highly recommend.
Since implementing Yotpo we have seen a considerable increase in conversions.. Thank you to Pauline from the support team, she is always quick to reply and resolve any questions we have.