Reviews (7,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
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I had some difficulty getting this app set up for my store but when I reached out for help via their chat bubble Albert V really came through and helped get my review page set up and in the exact location I wanted it to be. His level of service was AMAZING!! 9-8-2022 Happy helped me get the discount code section set up for my customer reviews. I really am happy with the service!
A Shopify expert suggested this app. I am liking it so far. App integration set up was so easy to follow, no coder needed. I had sales on a previous platform before Shopify, so I've utilized Yotpo chat support when importing them and for help with other learning curves. The reviews look nice on the page. I feel confident this is going to greatly benefit my business over time.
I was super frustrated with some problems i was having getting the star rating to show and I (begrudgingly) used the chat box. I was sure I’d be asked things like — is your computer plugged in, and waste tons of time but he was SO HELPFUL! Logged in and fixed it all for me!
I emailed them with a request to help me add the stars under my item descriptions, they replied promptly and helped me quickly! Definitely recommend
Awesome to hear you are happy with our service. Thanks for the great review, Olive Branch Design Studio!
The interface of the app isn't as user friendly as it could be BUT the customer support they provide through Live Chat is A*! Super helpful and incredibly capable.
We are using the paid version of the app to manage our reviews. It works well to manage and moderate content and post helpful reviews from real buyers. An additional bonus is helping incentivize customers to leave real feedback, which results in reoccurring purchasers and shared experiences on our store. Customer service agent Kenneth assisted in resolving a setup challenge I had and all is working well - Thank you.
The customer service alone makes this app worth it! On two occasions I needed assistance, and both Junalou and Mark were the best!! Mark worked on my issue for a long time and emailed me as he said he would once the issue was resolved. Junalou was equally amazing. I offered to end our chat because it was taking me so long to follow the instructions, but Junalou told me to stay in the chat until the issue was resolved. The patience and knowledge of these two is second to none. The app has performed very well. I have already started to collect reviews for my new online store. :)
The Customer service was so helpful! I totally recommend this app, great social proof for your store!
Customer service is exceptional! Eunice P. helped me integrate Yotpo with my custom theme and was very patient to make sure that everything was already working on our site.
Muito bom ótimo atendimento e muita velocidade com esse atendimento é o segredo para o sucesso MUITO OBRIGADO.