Reviews (7,048)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.
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Yotpo review request emails have a simple layout that makes it easy for customers to give reviews in a few clicks. I find this better than the Loox app which make customers fill out a lot of different fields on different pages. Customer service is also very good, thanks a lot to Simoun and Daniel P for patiently answering all my questions and helping me set up the app!
Customer service is always amazing, had a problem that needed a solution for a while, Junalou and Radly solved that within a matter of minutes, awesome job!
I have been using Yotpo for just over a month, however my site has some untraditional structuring that made me need unique code. The team at Yotpo- Sheen in particular - was so helpful and responsive. They helped me edit my theme to ensure that Yotpo was functioning effectively. Highly recommend!
So glad I was able to have one of the #1 Shopify Apps Installed!
I am so appreciative of the ongoing & personal support of this amazing team. After I granted access to my site they installed the widgets I was having problems with. I received emails to make sure I was happy. Of course, I haven't gotten a review yet as I just had the app installed today but the Customer Service has made me like Yotpo even more!
Hi there! We're so happy to hear you're excited about it! And we're thrilled to hear our customer support team is hitting the mark and was able to help get everything up and running. Thanks for taking the time to leave a review, we love hearing your feedback!
Interface is cluttered, and the software was constantly buggy. When issues came up, support didn't seem to know what was going on and wasn't helpful. Didn't seem like they cared at all.
Price is very high, and order caps are low. If it was totally bug-free and functional, and support was awesome, we'd pay the price, but it's just not worth it for us.
Thanks for taking the time to leave your feedback, we apologize for your experience.
Our pricing model is flexible and is available on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from just $19 up to $249 a month. Thanks again for your feedback!
Its easy to use and you get get very good support from the Yotpo team
Would recommend highly as a good way to get customer reviews
I was having trouble submitting a manual review and contacted support. Ed responded, but he was very kind and impressed with his response!
This is app is amazing! Its gives buyers the confidence to come and buy from your store! THANKS!
Shout out to Matthew K. for the great customer service. Great app and tons of potential. Wouldn't mind a plan between Pro and Starter so we can maximize our google product listing ads :)
Donald was such a help today setting up my YOTPO review widgets on my products!! Very helpful in my transition from Woo