Reviews (7,042)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.
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Just migrated from another reviews app and the support from Reinier, John B & Doner was really helpful in setting up a star rating widget in the code that I couldn't find as well as successfully importing all our reviews. So far the app is great and has everything I need in the free version to try it out and have just upgraded to the really affordable growth plan.
This app is by far the best .. super cost effective and the support is second to non .. Robertini and the rest of the team are so helpful with every element and help get the most out of the reviews .. just awesome !
We asked quite a lot of questions, and they are willing to answer all of them. Thank you Ruzsel John N:)
Paulo was excellent in assisting us with our request! Excellent customer support. Highly recommend the app!
Thank you so much for taking the time for leave a review. We're so happy to hear Paulo was able to help and you're loving Yotpo!
Great app! Customer support is superb! Eleen was very helpful,patiently answered all of my questions
C'est une bonne application efficace et utile pour les boutique avec plein d'option utile et un service clients toujours disponible et qui aide rapidement quand on en a besoin et accueillant. Collecte vos avis clients et les publie sur votre site et plus d'option disponible .
I am so pleased with this app! It works like a dream for us!
Pros:
Excellent instructions for installation (which for me was needed as I don't do html!)
Smooth and slick looking on your site - customisable
FANTASTIC support - thanks Dave xx
Allows both store reviews and product reviews
It pushes feedback to social media
It's FREE!
Cons:
I can't opt for the default email which captures feedback to leave store testimonial instead - as a small seller of pre-loved Pandora charms our products will change so frequently
I can't respond to feedback with our thoughts etc
When using the moderation it isn't always clear from the screen that your actions have updated but this might be my browser
Overall BLOOMING FANTASTIC - see the beginnings of our reviews on www.charm-addict.com
I was having some trouble with the widget but Simoun Francis was such a helpful support rep! I am positive he and the advanced support team will help resolve my issue.
I just got the app, so I still have to see whether I like it. This 5 star review is for Donald, who helped me get everything set up on my theme... the star rating widget, product review widget, and the review carousel. I'm really pleased with their service. I have a couple integrations to set up still, so I will have to update on that later.
Shout out to Ruzsel J for quickly helping me customize and shift around some of the widgets. Yotpo support has always been amazing. Thank you very much!!!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!