Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

May 4, 2016

I was amazed at how quickly the reviews started coming in once I had installed Yotpo! I had never received reviews until now - I'm so happy to see how excited my customers are over my products. Awesome app.

Nailjuiceshop
New Zealand
5 months using the app
Edited August 12, 2019

YOTPO is such a great review app that adds a lot of trust and transparency to our products. Installation and UI/UE is great, and customer service is phenomenal. We are NOT tech-savvy at all, so weʻve been working closely with Pauline from the Support Team and she has been phenomenal in helping to customize our widget colors and fonts to be brand-appropriate. Pauline was very responsive and was patient and kind enough to go through multiple rounds of revision with us until we got everything looking just right. Thank you so very much for creating a beautiful service, and for your outstanding customer service!

Noho Home
United States
5 months using the app
Yotpo replied August 28, 2019

Thank you so much for the raving review, Noho Home! So glad to hear we are meeting the mark when it comes to great service. Keep enjoying Yotpo!

July 3, 2021

Great customer support. Great app. I was able to set up in a breeze and everything is just running itself now at this point.

Tokikoa Farms
Canada
5 months using the app
July 17, 2023

I was experiencing issues with installing the review star ratings to the homepage of my website. Daniel P. was able to figure out the problem and he added the feature with no issue. He continued to follow-up with me until the job was completed. John B. was also helpful when I asked for the review star ratings to be added to my current theme and NOT the copy. I love Yotpo support. They have been SUPER helpful for all my support needs. KEEP UP THE GOOD WORK!

Rapunzel The Future of Hair
United States
5 months using the app
June 27, 2021

Great customer service, specially to Ed, He help me resolve the issues I have. He do a great job and fast!!!

Gege Crafts
United States
5 months using the app
May 27, 2021

Love Yotpo. Easy to use and navigate. Very friendly and quick service. Was surprised even on trial membership how great they were for support. Highly recommend.

Sadelmager Design House
Canada
5 months using the app
August 30, 2020

I like the layout and email easy use of the app. The setup was a little hard for someone like me who knows nothing about coding. But the one problem I had I emailed support and Josephine E helped me through it. It was a great experience

Epic Travel Shop
United States
5 months using the app
January 30, 2024

John was great and helped us get the reviews widget figured out

Prince Parfums Dubai
United States
5 months using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

July 6, 2021

Love the app! Ed was super helpful in fixing a few things for my store. I would recommended them to any store owners

John and Jayne
Australia
5 months using the app
January 7, 2024

Too quick for me lol. They service was great and quick. I am using Yotpo app and that's perfect thank you Ruzsel

Essentique
United States
5 months using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!