Yotpo Product Reviews & UGC , 6,829 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.
Refine
-
By rating
The app works very well and the customer service support is really fast and also they do an amazing job fixing issues on the site
The support personnel were very attentive and helped me resolve the issue I was facing... a very quick and effective response and excellent customer service!
When it comes to getting more reviews, Yotpo delivers. We received 10x more product reviews in just a few days time than we did in 6 months with the Shopify "Product Reviews" app.
This app is so awesome! I love the customer service team! I had the pleasure of being helped by Ed. He was so awesome! He fixed my issues in minutes and had great customer service! if anything occurs in the future, I hope to work with him again! keep it up Ed!
Update, I keep trying to get them to resolve the issue of the reviews not populating into the product reviews app. Continue to lose sales because of lack of social proof.
App is great when it works and you have a native free shopify theme, however the support speed is lacking. I will update my review once my issues are resolved.
For one, there is a discrepancy between the Yotpo orders and actual orders placed in my shopify, I have no way of knowing which orders have been sent emails.
I've asked a time sensitive email twice to their support, and have been now waiting over 36 hours for a response.
It seems the response time for questions is 24-48 hours, which is rather slow considering orders are being place through our shopify stores at all hours of the day.
Thank you so much for taking the time to leave a review. We want to apologize for any negative experience you may have had with us.
We are constantly working on improving our support availability and capacity - our agents can subscribe you to a monthly or even weekly report showcasing all orders we received for your account.
Our support team will be reaching out to you to set everything up and answer any additional questions you may have.
looks good , but very expensive , too expensive this is $360 a year at least. Shopify themes have this built in for free, not sure why i would want to use this as it does not seem to get more people to leave reviews. Stuck with them for 2 years horrible customer service, not much to say
Thanks to Orly from the team to helping me out very fast! I love the app, and would use it for a long time.
Wonderful experience with Yotpo all Support Members; Rhemy, James, specially Joian Z who give special support to fix the 25 products reviews manually and other members helped to migrate the reviews WordPress to Shopify.
Thanks
Anees
Thank you for writing a review — we value your feedback.
We used Yotpo in our Bigcommerce platform and then migrated to Shopify recently. Ronel helped us to set up our yotpo review carousel. His service was excellent and he was ready to help with other concerns. Thank you very much.
So far the support was pretty good. I had some issues where the widget was not showing on the product page but tnx to Lemuel it's working now. Also cool that you can customize the widget with ur brand color.