Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

Edited October 14, 2022

Spoke with chat support and very helpful answering all my questions. Great app used Yotpo in the past for a different store I once had...excellent. Twice I used them and great experience.

wickedsteals
United States
About 1 month using the app
January 19, 2021

Very good experience with technical support. Quick response and well explained. Good functioning app also!

Mayna Peru
Peru
Over 2 years using the app
Yotpo replied January 26, 2021

Thank you for your review, glad to hear our customer support team was able to help you.

Edited July 9, 2019

The best reviews app. The support (we were attended by Lervin) is unbeatable, always available to help and they are very fast. Even in the free version, they help you to customize the widget so that it integrates perfectly with your theme.

BELLUM Watches
Spain
About 1 month using the app
Yotpo replied July 14, 2019

Hey BELLUM Watches! Thanks for taking the time to leave us such an awesome review.

March 2, 2014

Simple to set up and easy to use. Have also been impressed with responsiveness to inquiries and service support. It's really a no-brainer to install Yotpo on your site

2Armadillos Snack Co.
United States
About 1 month using the app
March 18, 2020

I love this app and the customer service!! I had difficulties adding the code to my site bc I wanted it in a particular place and Anne did a great job at making sure the widget was installed properly!

Leebaby Galore
United States
Over 2 years using the app
January 19, 2023

Rhenant was very helpful! I asked for help installing the widget and they just did it for me in less than 5 minutes.

Rif care
United States
About 1 month using the app
Yotpo replied January 23, 2023

Thank you for sharing your thoughts with us!

May 30, 2015

I recommend this app. We have recently launched an online business and we need tools that are effective, easy to install, and value to our customer's experience as well as value given to our business. It works. It's simple. It adds value to our business.

Madison and White
Canada
About 1 month using the app
May 1, 2015

Great app, does everything it supposed to do, even in the free version. Can't really complain about anything.

Focus Vapor
Canada
About 1 month using the app
May 20, 2020

We are very satisfied with the Yotpo app, but even more so with the customer support. As a new business, we made an error in setting up Yotpo, and the customer service agent went well out of her way to help us in rectifying the situation. I'm sure it took her a long time to fix the problem we created, but she didn't even hesitate and followed up to make sure that everything was okay. Great customer service!

Salivation Snackfoods
United States
About 1 month using the app
April 5, 2022

Sceptical at first but Yotpo intergrates brilliantly with Shopify 2 stores. We had a small issue with Google Snippets not working with our Outofthesandbox theme but Ed quickly sorted the problem and we now have 5star reviews showing in organic Google listings. Our main problem is that we're getting too many 5* reviews from happy customers (who are keen to leave reviews) but Google thinks we're not genuine!! Nice problem to have! The reviews definitley make a difference and we were able to pull our reviews in from Etsy using another app so we instantly had over 1500 ***** reviews to kick us off. Brilliant app. Brilliant support. Brilliant reviews

Stickers4
United Kingdom
About 1 month using the app