Reviews (7,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
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Amazing costumer service! they have been very pleasant to work with, they are quick to reply and are humane. They understand and sympathise with your needs and situation and are swift to reply and help.
Thank you for your review. We're thrilled to hear you had such a positive experience with our customer service!
I used this app to collect Product reviews. The support is QUICK and Ronel R. went above beyond to help me when i contacted support ! LOVE THIS APP.
I've used this app to automate asking for reviews. I love how it also automatically posts these reviews to my FB and Twitter accounts, which has brought people back to my website and provides that social proof. Even when I had to delete and republish a product (which had a positive review attached) due to a technical website issue, the Yotpo support was so fantastic and exceeded my expectations, the team helping me reconnect the original review to the new product listing. I could not recommend Yotpo enough!
The customer support of the app is amazing, Hermes really helped me with the technical problems I had.
Daniel was super super fast!
He have done the work we asked for in a matter of minutes :) Perfect!
Thank you for sharing your thoughts with us!
I was having trouble installing the app on my Shopify store, so I contacted support via the instant messaging app. They responded immediately and were able to help me with a couple of tasks. I also love the new review widget.
Nick S and Rilu helped me out twice today and manually transferred reviews from our old site to the new one. Looking forward to working with you guys!
I use this app to help me gain reviews from my customers. I really like how I can comment back on all the reviews so that I can engage with my customers on a personal level!
Thank you for leaving a review, happy to hear you're enjoying Yotpo!
Priced for enterprise users - not for Shopify clients. The review engine is nice, but if you want any features it is a MASSIVE jump in price. They make it sound like its an easy upgrade to the useful features - it is not. I am one step above the free version at $25 dollars a month. Just to get the basic feature of responding to reviews, the price goes up 12x. (That's right, an extra $275 a month.) Plus they also charge you for each email sent out after a set amount. (That's right, not completed reviews, just email requests)
I am not sure why it costs an extra $3,300 a year just for the basic feature of responding to reviews, but it does.
I am sure it's great for Zappos, but not even close to reasonably priced for a small business.
Had a problem that reviews were not showing on the site, turns out we had a duplicated account, contacted support chat and they fixed the issue with no fuss and amalgamated both accounts. Support is excellent