Reviews (7,048)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

June 3, 2021

Great and fast service. When you don’t know the technology, Mark helped me a lot. thanks mark,i will use yotpo

SAMODRA
China
About 2 months using the app
January 11, 2021

Very good app, easy to use, and with a very good support service. Only need an intermediate payment plan.

LaserDESK Art
Spain
About 2 months using the app
Yotpo replied January 11, 2021

Thank you for taking the time to leave a review!

October 14, 2021

I used the live chat on Yotpo to get assistance with my reviews on my shopify app, in live chat and James C helped me fast and efficiently, i didnt even have to try. Great service. Thank you

Soy Delight
United Kingdom
About 2 months using the app
April 29, 2021

客服非常专业,协助我做了很多事情,非常感谢,一款非常不错的评论插件。
不BB,你值得拥有~。咋滴,字数不够,好,让我再写一些,让它的字数足够到100个字。what? 还不够,那再写一些吧,这样总算够了~ 太难了。

fearom
China
About 2 months using the app
April 1, 2021

Anne helped me get my reviews uploaded when I had tried maybe 20 times on my own. She was super helpful and patient with me and I hope to work with her again if ever I have another issue!

Urban Minerals Cosmetics
Canada
About 2 months using the app
Yotpo replied April 4, 2021

Thank you for your review. We are thrilled you were satisfied with our customer service.

Edited May 18, 2021

Eunice has helped me today by getting the reviews showing on my products after I changed theme and lost them! I'm very grateful for the quick and thorough response.

The Seaweed Food Co.
Guernsey
About 2 months using the app
April 15, 2022

The help desk is very good. They helped me install the app and activate features on my site in no time. Thanks for your help Ronel R.

loye.pl
Poland
About 2 months using the app
April 14, 2022

This app is a 5-star reviews app no pun intended! Love how it integrates with our site and the team at Yotpo (James Yotpo) has been extremely responsive and helpful.

Sprig
United States
About 2 months using the app
Edited January 4, 2024

Joian Z was great and responsive and handled my issue quickly.

Philosopher Foods
United States
About 2 months using the app
Yotpo replied December 20, 2023

We appreciate your feedback, thank you!

June 3, 2021

I use this app to collect reviews. Their customer service is 10/10, with chat service available directly on the website. I love Yotpo, super helpful and useful app!

API The Label
United States
About 2 months using the app
Yotpo replied June 6, 2021

Thank you for taking the time to leave a review, we appreciate it.