Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

May 13, 2021

Had some problem associated with plugins. The support agent Ed helped me quickly solved it real fast. Great experience!

Happy Bath Day
United States
2 months using the app
May 15, 2020

Great app functionality! The customer service chat is very helpful and assisted me with the review migration process!

CLn Skin Care
United States
2 months using the app
Edited March 24, 2023

UPDATED: I had to reach out to support again and Kenneth was helping me. He fixed the widget and made sure it was working properly before we ended the chat. He was awesome to work with and super kind!

I've talked with Ronel twice and each time they were super proficient and helped with all of my needs. I didn't feel rushed and felt like he really wanted to answer my questions.

I had to reach out to support again and talked with Kenneth John M. He was awesome and fixed my issue super quickly. I always have the best experience with support!

Pierced Co
United States
2 months using the app
Yotpo replied February 24, 2023

Thank you for writing a review — we value your feedback.

July 27, 2022

this app is very useful, i really recommended if you want to put reviews in your website and the support is very fast

Steals
United States
2 months using the app
January 6, 2022

I used this app and had a problem so contacted with the support team.
SUPER QUICK RESPONSE and KIND SEVICE. The problem was solved soon and I was satisfied fully. Don't hesitate to use this app. Recommend highly.

Rumi Cosmetiques AU
Latvia
2 months using the app
March 31, 2022

App support that are always helpful. Once again, Reinier D was quick to help and also offered ongoing support to make sure that the issue is fixed. Can't fault you guys, thank you.

shop.enesco.co.uk
United Kingdom
2 months using the app
Edited September 14, 2021

Great customer service!!! Will definitely use on all our sites.
I like that it integrates with google shopping. Update: Had another request and was helped tremendously by Don. Love Yotpo!!

mewd
United States
2 months using the app
May 6, 2021

Live customer chat was super helpful and answered my questions quickly! :) Its easy to get help quickly

Chemist Plus
New Zealand
2 months using the app
January 28, 2024

I want to express my gratitude for the exceptional support provided by Rhenant. He demonstrated remarkable patience and skill in fixing all the issues I was facing. Thanks to his dedication and expertise, everything now works seamlessly. Rhenant's assistance was incredibly helpful, and I appreciate the outstanding service he provided. Highly recommended!

SHEIKA
Romania
2 months using the app
Yotpo replied January 30, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

August 20, 2023

Amazing customer service and solid products! I've had a few hiccups with the products that were quickly resolved by friendly and helpful customer service.

Mathew John Golf
United States
2 months using the app