Yotpo Product Reviews & UGC

We LOVE this app! It's easy to use, and makes our shoppers feel more confident knowing they can read trusted reviews as well as leave their own. And it's free, which is hard to beat for what it offers. Highly recommended!

This app was really confusing to set up and I didn't receive any help from the company after reaching out several times. You would think that they would respond quickly to a potential customer, especially because it seems like a big, reputable company. I had to pretend I was a huge customer with 1000's of orders per month, then they got back to me right away. That was really disappointing that I had to lie to get a reply. Particularly, Jamie Conway never got back to me -- but then replied right away when I said I was a big customer. I wish you would give everyone the same treatment Jamie. Or if there's no support for small customers, just plainly say it. Then I spoke with Dan McHugh. He was helpful and answered many of my questions. Then I never heard from him again after our first phone call, which was also disappointing. I was surprised that he couldn't answer simple questions like "What happens when I enable automatic emails? Which of my previous customers will receive those emails?" It's not his fault -- he should be trained in these sorts of questions by the organization. Now I have things set up correctly and the app is working fine, which I had to figure out on my own. I have found the best way to get help is you have to create a ticket. I really appreciated the support from Leizel Ann. This was the first person who actually got back to me and answered my questions. Thank you Leizel Ann and I hope the rest of your company will follow your example of great customer service. 5 stars for Leizel Ann. The app works fine, I like the fact that the customer can compose the review right in their email directly, rather than clicking to another page. I have the "Reviews widget" set up so all the reviews will show up automatically on my "Reviews" page, most recent reviews showing first. I am using the free plan. If you try this app, I hope you will have better luck than I did with setup and getting support from this company.

Great help from Ruzsel!

Ed from support was very helpful .thanks for hlping . and it was really fast rply .it works . thanks again

This app is excellent for requesting and showing your reviews! Nick helped me quickly add the reviews carousel on our home page. When asked how he did it, he gladly told me step by step!

We've been using Yotpo platform across multiple brands. The platform is super easy to use and the customer service is top-notch!

Highly recommended! The support team really works efficiently. A huge thank to Nick S to help me get the review widget work in no time.

Customer support really responsive. They stay on the chat with me and made sure they fix issue with me.

App seems good so far, I like how I can group my product reviews into catageories.
Some of the self edit formatting options seem to be lacking, however people like Ruzsel J and Jean have customised my CSS for me, which has been very helpful.

Really great support from Kenneth John M! Thank you so much.
Wonderful app that provides reviews for your products & site.