Reviews (7,140)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

September 11, 2020

Upon downloading this app I requested a few design changes which required code. Diane from support responded within seconds & went back & forth with me for just over an hour until I was satisfied. Absolutely incredible customer service. 11/10 recommend.

Lowly Lyricist
Australia
About 1 month using the app
Yotpo replied September 13, 2020

Hello!

Thank you for your review. Happy to hear we were able to help get you up and running smoothly and quickly!

May 30, 2023

James is sooooo helpful for my store to resolve the problem, recommend him!
Yotpo is a great app and will recommend to my friends.

pomuyoo
United States
About 1 month using the app
May 14, 2021

This review is for customer service via chat. Junalou was helpful. Full disclosure - he kindly asked me to write a review here. Nonetheless, he gave great customer service.

HAN Skincare Cosmetics
United States
About 1 month using the app
April 16, 2020

I've been using this app across multiple Shopify sites. This app is really helpful in providing my customers with a sense of confidence and trust.

I recently migrated from a WordPress/WooCommerce site over to Shopify and needed help with the migration process. A Leizel Ann D. helped me and made the transition easy. They have great customer service and I'm really happy with their services.

Savage CBD
United States
About 1 month using the app
May 7, 2022

I love the app. it goes well with my store and customer service is great!
Ronel R. was very helpful.

Boujiania
United States
About 1 month using the app
Edited March 29, 2018

There is a bug and support doesn't answer for 5 days.
Worst support

Mookyboutique
United States
Over 2 years using the app
May 7, 2021

So far this app is working great.... I look forward to when I have enough sales to upgrade and get their widgets. I contacted support twice and both times everything was very speedy. Second contact my service agent Noren, was particularly excellent.

lanterncozies
Canada
About 1 month using the app
Edited September 18, 2018

The app has a lot of features & customization and offers great customer support!

Note: Most features are accessible only through the paid plan.

For example, the default mail after purchase (MAP) setting for customers who buy more than one item sends up to three consecutive emails until the customer leaves a review. We found that frequency to be too high with the rest of our emailing strategy and there was no way to decrease the frequency on the free plan.

After discussing with their customer support, we were able to sort this issue out and find an agreement where my customers would receive a reasonable amount of emails without having to subscribe to unlock only one feature.

Great app, but would recommend looking at it once you reach at least 100 orders per month.

Itswelldunn
Canada
Over 2 years using the app
March 3, 2019

Really great app! I love how easy it is to setup and yet there are tons of options and customization available for the advanced user.

Soy Republic
United States
About 1 month using the app
April 25, 2014

I installed the app about a month ago. I needed help with a couple things so I contacted Yotpo support and not only did they immediately respond with great detail on how to help me but they also followed up with me making sure what I needed was satisfactory. Not only is the app free but the support is amazing!

Wild Tiger Energy Drink
United States
About 1 month using the app