Reviews (7,140)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
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Upon downloading this app I requested a few design changes which required code. Diane from support responded within seconds & went back & forth with me for just over an hour until I was satisfied. Absolutely incredible customer service. 11/10 recommend.
Hello!
Thank you for your review. Happy to hear we were able to help get you up and running smoothly and quickly!
James is sooooo helpful for my store to resolve the problem, recommend him!
Yotpo is a great app and will recommend to my friends.
This review is for customer service via chat. Junalou was helpful. Full disclosure - he kindly asked me to write a review here. Nonetheless, he gave great customer service.
I've been using this app across multiple Shopify sites. This app is really helpful in providing my customers with a sense of confidence and trust.
I recently migrated from a WordPress/WooCommerce site over to Shopify and needed help with the migration process. A Leizel Ann D. helped me and made the transition easy. They have great customer service and I'm really happy with their services.
I love the app. it goes well with my store and customer service is great!
Ronel R. was very helpful.
There is a bug and support doesn't answer for 5 days.
Worst support
So far this app is working great.... I look forward to when I have enough sales to upgrade and get their widgets. I contacted support twice and both times everything was very speedy. Second contact my service agent Noren, was particularly excellent.
The app has a lot of features & customization and offers great customer support!
Note: Most features are accessible only through the paid plan.
For example, the default mail after purchase (MAP) setting for customers who buy more than one item sends up to three consecutive emails until the customer leaves a review. We found that frequency to be too high with the rest of our emailing strategy and there was no way to decrease the frequency on the free plan.
After discussing with their customer support, we were able to sort this issue out and find an agreement where my customers would receive a reasonable amount of emails without having to subscribe to unlock only one feature.
Great app, but would recommend looking at it once you reach at least 100 orders per month.
Really great app! I love how easy it is to setup and yet there are tons of options and customization available for the advanced user.
I installed the app about a month ago. I needed help with a couple things so I contacted Yotpo support and not only did they immediately respond with great detail on how to help me but they also followed up with me making sure what I needed was satisfactory. Not only is the app free but the support is amazing!