Reviews (7,140)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
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edit: the actual app is great it works with no issues, it's very sleek and it's free, can't really go wrong with it but there are a few things to be careful about:
works well, but it does put the customer's name in the review and people are complaining about that... don't think there is a fix. that aside, the free version is great BUT you can't search your reviews without premium
this means if customers are leaving fake 5 star reviews taking jabs at your store, you may not see them if you get a lot of reviews, it's probably worth subscribing to if you have tons of reviews,
some customers do not seem to want to email support with their frustrations if they can sneak in a 5 star unhappy review so be careful and keep an eye on all your reviews
Customer service was very helpful! We are excited to see how our customers continue to use Yotpo to leave reviews.
great customer service!
Joian Z was very patient and helpful in finding my issue and to resolve it...
So far so good, install was easy, customer service was great (Thanks Michelle B!!!) and I was able to import all of my existing reviews, setup email blast and put on our site without much issue.
These guys are amazing. I was looking to hire someone to help with implementation but the guy in the chatbox is ready to roll and help get everything set up. If you don't have YOTPO installed on your shopify store you are missing out.
The customer support team at YOTPO is amazing!!! As is the app. Thank you Radly E and Daniel P for helping me fix the issue so quickly :) Highly recommend Yotpo!
Eunice was a godsend in helping me migrate my reviews. I am so happy with the customer service and the look of the product! Thank you!
Joian Z was awesome! He helped me so much and was truly patient until he corrected all the issues we had. I'm so grateful! THANK YOU JOIAN!
EDITED: This app was great at the start (see original review which was over a year ago), however "back then" I was a premium customer, and now the Premium features that were so alluring aren't even available to my "price level".
I was paying more for this app than for my Shopify store itself - with no benefits. Reviews really dropped off the past few months even though I had more sales and didn't change anything.
I've gone with Judge.me which is a much better price, EXCELLENT customer service, and the app just looks better.
ORIGINAL (that I got 30days free for writing) - Excellent app - looks really good and the automatic email is great. I had to ask support a fairly simple question and they replied fast. Highly recommended.
Just started using it and so far very good with everything. Great support from Manny T, highly recommended.