Reviews (7,140)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

Edited July 13, 2015

edit: the actual app is great it works with no issues, it's very sleek and it's free, can't really go wrong with it but there are a few things to be careful about:

works well, but it does put the customer's name in the review and people are complaining about that... don't think there is a fix. that aside, the free version is great BUT you can't search your reviews without premium

this means if customers are leaving fake 5 star reviews taking jabs at your store, you may not see them if you get a lot of reviews, it's probably worth subscribing to if you have tons of reviews,

some customers do not seem to want to email support with their frustrations if they can sneak in a 5 star unhappy review so be careful and keep an eye on all your reviews

Low Carb Canada
Canada
About 2 years using the app
February 18, 2021

Customer service was very helpful! We are excited to see how our customers continue to use Yotpo to leave reviews.

Milk Street Baby
United States
About 1 month using the app
April 30, 2023

great customer service!
Joian Z was very patient and helpful in finding my issue and to resolve it...

ABW STORE
Australia
About 1 month using the app
February 9, 2018

So far so good, install was easy, customer service was great (Thanks Michelle B!!!) and I was able to import all of my existing reviews, setup email blast and put on our site without much issue.

Nature Lab
United States
About 1 month using the app
October 14, 2021

These guys are amazing. I was looking to hire someone to help with implementation but the guy in the chatbox is ready to roll and help get everything set up. If you don't have YOTPO installed on your shopify store you are missing out.

Allett Canada
Canada
About 1 month using the app
Edited April 6, 2022

The customer support team at YOTPO is amazing!!! As is the app. Thank you Radly E and Daniel P for helping me fix the issue so quickly :) Highly recommend Yotpo!

BE GENKI SHOP
Australia
About 1 month using the app
February 28, 2022

Eunice was a godsend in helping me migrate my reviews. I am so happy with the customer service and the look of the product! Thank you!

Boyce Studio
United States
About 1 month using the app
Edited July 27, 2023

Joian Z was awesome! He helped me so much and was truly patient until he corrected all the issues we had. I'm so grateful! THANK YOU JOIAN!

LIVS Gummies
United States
About 1 month using the app
Edited May 3, 2017

EDITED: This app was great at the start (see original review which was over a year ago), however "back then" I was a premium customer, and now the Premium features that were so alluring aren't even available to my "price level".
I was paying more for this app than for my Shopify store itself - with no benefits. Reviews really dropped off the past few months even though I had more sales and didn't change anything.
I've gone with Judge.me which is a much better price, EXCELLENT customer service, and the app just looks better.

ORIGINAL (that I got 30days free for writing) - Excellent app - looks really good and the automatic email is great. I had to ask support a fairly simple question and they replied fast. Highly recommended.

Bona Fide Skin Care
United States
Over 2 years using the app
December 30, 2021

Just started using it and so far very good with everything. Great support from Manny T, highly recommended.

OXOMIO
United States
About 1 month using the app