Yotpo Product Reviews & UGC

I was referred to this app by winningwithshopify.com, we are early doors so not quite 5 stars but Djan at Yotpo has made a great first impression with the help and tech support. Gave our site a quick tweak to get it spot on.

Amazing customer service. Struggled to install the app properly and contacted support. Very quick and efficient help. Now the app works amazing. Already getting new reviews on my site. Thank you Yotpo.

Had great customer support from Edilyn B. She took the time to blacklist a few products as I was having a hard time with the process!

Allen M. was super helpful in providing a review summary for all our products and recipes as well!

The app is great, Ed from customer service helped a lot, went the extra mile to sort my problem, was also very friendly and attentive.

Poor App. Pathetic word limit with no way to post video. Unbelievable. You would think this is something easily resolved in the 21st century

5 stars to Allen customer service rep for helping me out. I would give the app 5 stars if I had the paid version and it was as good or better than the free one.

Amazing customer service. They helped me very quickly with a customization that I needed. Thanks a lot.

I used Yotpo when I was on Godaddy and loved how easy it was to work with. Shopify is a little tougher to get a handle on for me. Yotpo stepped in an did all my work. For someone who spends a lot of time with computer work, but is not adept, this was heavenly for me!
I ask crazy questions and get response and fixes quickly!
I think the ratings really help sales too!

The customer service is great! I had a problem setting up the widgets on my page and Ronel quickly assisted me and had everything up and going in a matter of minutes. Thanks Ronel for doing an excellent job! Update:
I needed help on importing my Facebook reviews to Yotpo and Nick explained to me exactly what I needed to do. Yotpo has the best customer service!

RUN AWAY! We tried to make the switch from Judge.me to Yotpo in order to get the Google trusted reviews integration. We have the enterprise version so we had a custom implementation. The implementation took 7 months due to lots of issues on the implementation and account management teams, and it FINALLY went live yesterday - at which point over 10,000 customers were mistakenly sent review requests for extremely old purchases, in some cases orders made 6 months ago. We're now dealing with a flood of confused and annoyed customers. This was after being assured that only customers who ordered in the last ~3 weeks would be emailed. Literally the least professional and biggest waste of time I've ever encountered.