Reviews (7,047)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.
Refine
-
By rating
Online help has been great and very prompt! The app is easy & intuitive and I look forward to using it more for my business.
Thank you for your review, happy to hear you're enjoying using Yotpo.
Yotpo was easy to install, manage, and use! James was especially helpful in ensuring the code was edited correctly to display the reviews where we needed them on the page.
I decided to finally switch over from a crummy app to yotpo. so far their team has been great importing reviews over. I was finally ready today in the middle of a Saturday to make the switch final and Manny was just awesome. He smoothly helped me set up yotpo in 5 mins. It's as if the Gods of Asgard sent Manny personally to help me succeed!
Thank you for your review. We're thrilled to hear Manny was able to help et you up and get you up and running!
Works great and good, responsive customer service. Thanks to Radly for helping us import our reviews from our old system.
I haven't used all its features yet but I want to say that they have a great support. thank you!!!!!
A star not for the product, but for 1) the FAQ answers I receive at each request to the after-sales service 2) the fact that at each stage I am asked to pay or upgrade my plan.
Don't go to this app if you don't have $500 to put in per month.
Thank you for taking the time to leave a review. Please know we completely understand your frustration. We always try to ensure a business is on their 'right fit' plan -- meaning how much you're paying aligns with the services you're receiving and what your business needs to see success with Yotpo. This pricing model is intended to most comfortably scale with your business; however, we understand that it doesn't work for everyone. P
John B solved my problem very quickly and professionally, thank you very much.
Please keep fast service in future!
Anne was so helpful! I can't tell you how easy it is to talk to customer service to solve issues or just get information.
Thank you so much for leaving a review!
As a new business owner, one of the most important things about running a business is having great customer service, I value that a lot. Yotpo customer service is tops.
Thanks for your feedback, we really appreciate it.
This app has been great. I wanted to make a small modification to it for when our product reviews were sent, which at first seemed too difficult. But Jo persisted in trying to understand what it was I was after and was able to help me in the end. Really grateful thankyou Yotpo.
Thank you for taking the time to leave a review. We're happy to know that you're up and running smoothly.