Reviews (7,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

May 24, 2023

We downloaded and integrated Yotpo but was running into issues on getting the widget to work due to our specific stylized theme. I was going back and forth with Yotpo and Shopify trying to figure out how to get the widget to work properly and Daniel P came and saved the day!

Completely fixed the app and now we can use it on our store to collect reviews. Thank you, Daniel!

R3Di-Shop
United States
8 days using the app
Edited July 16, 2022

I have contacted with James Edmar C and he helped me to install the app. What a great customer service! On the otherhand, the app was very usefull! I again contacted with support to install the app for my new theme. Nick did great works on my new theme. Thanks a lot!

Brooks Decor
United States
8 days using the app
October 29, 2021

We've just installed the app and still figuring everything out, but judging by the great customer support we've received so far we foresee a long and prosper relationship.

Clear Tune Monitors
United States
8 days using the app
August 27, 2021

So far, I am really like this app! It is very easy to install and start to use. Chat support is always very helpful.

Yuntech
United States
8 days using the app
September 27, 2023

I recently migrated my website from another platform to Shopify and also needed my reviews migrated. I'm not the greatest when it comes to tech stuff and found it incredibly frustrating trying to figure out how to do it. After contacting Yotpo I was greeted by one of their techs named John G and I am so thankful to him. When I say I spent the best part of 2 days going from tears of frustration, to wanting to completely give up, I'm not exaggerating! John G was so patient and extremely helpful. He prompty responded back to every one of my numerous (and I mean numerous) requests for help, with clear instructions via text and even creating short videos showing me exactly what to do, in the hopes of helping me understand visually. I am forever grateful for his patience and all of his help. I now have my reviews imported to my new Shopify site. Yotpo is an awesome platform and I would thoroughly recommend using them.

Go Naked Skincare
United States
8 days using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

January 16, 2024

Arven helped to install product ratings as per a specific request I made. An absolutely brilliant support system.

The Keto Shop
United Kingdom
6 days using the app
Yotpo replied January 19, 2024

Thank you for sharing your thoughts with us!

Edited February 1, 2024

Very quick on responding to my questions and problems and helpful

Super good and understood what i wanted , loved the help, if i could connect i would connect with Arven S again

Thank you so much Arven S

Little Scandi baby
United Kingdom
6 days using the app
Yotpo replied January 30, 2024

Thank you for sharing your thoughts with us!

December 8, 2015

As soon as I installed this app, it started sending out emails to my customers without asking or having it set up yet to my liking. I can't even find a way to stop it from sending emails. This is rubbish unless you pay $300 or $500 per month which is too much for the majority of the stores on Shopify. Uninstalled.

Sugarcraft Direct
United Kingdom
7 days using the app
March 4, 2023

Kenneth John M was very helpful and responsive in walking through an integration/upgrade issue with my Shopify store. Thank you

Pro-Line Basement Supply
United States
7 days using the app
Yotpo replied March 9, 2023

Thank you for writing a review — we value your feedback.

Edited May 22, 2022

This app is great and I love it! The person who helped me his name is James Edmar C he is awesome! He goes above and beyond to make sure customers satisfaction. I highly recommend this app for any shops on shopify. It is worth it!

modafive
United States
7 days using the app