Reviews (7,047)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.
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Great app, support is really good!
Absolutely recommendable.
All the necessary functions that you need are included!
Aplicación super funcional, algo costosa, pero funciona excelente con Klaviyo.
Además la ayuda de Ruzsel J. fue excelente.
We appreciate your feedback, thank you!
So i sent these people a message telling them that their app cause my checkout to stop working and this is their response
Hi there,
In order to assist you with your inquiry, I will need to gain access to the back-end of your platform.
I have sent you an invitation as a Shopify Partner in order to create a Collaborator account for Yotpo Support. In addition, please make sure to update this ticket once you have approved the request.
You can find more information about adding Collaborator accounts in the following document here.
Thank you in advance and I am looking forward to your reply.
Regards,
Arman
Yotpo Growth Support Hero
Yotpo + Swell Rewards: The best of Trust and Loyalty
And after they remove the code from my site the checkout was working fine again and this is the message i got after they remove the code.
Hi there, Thank you for patiently waiting.
I have remove all codes of Yotpo to your site. I have also disable Yotpo email notifications on your Yotpo Admin.
Let us know when your checkout is functional and when you would like to install back the Yotpo Review Widget.
For any other concerns, feel free to contact us.
Regards,
Arman
Yotpo Growth Support Hero
Yotpo + Swell Rewards: The best of Trust and Loyalty
As you can see they don't even care that their app cause my checkout to stop working and make me lost money and not once did they asking to see what they can do to fix it to prevent other from having the same problem but they have the nerve to to ask me about installing the app again.
GOOD JOB GUYS.
Customer service was brilliant! I had only just installed the App into my Shopify store and had a few questions that I couldn't find the answers in the Help Centre. The online Chat feature was brilliant - Orly P. was very helpful, and was able to give me the exact help I needed. I can't wait to get started using this App now.
As soon as I installed this app, it started sending out emails to my customers without asking or having it set up yet to my liking. I can't even find a way to stop it from sending emails. This is rubbish unless you pay $300 or $500 per month which is too much for the majority of the stores on Shopify. Uninstalled.
I had an issue on Yopto Reviews app and contacted the Live Chat Support. Simoun Francis helped me to solve my issue. Thanks to him my issue is now solved (need to wait few hours to check it but I'm confident).
I refresh my review some days after writing it : finaly the issue was not solved and the support is not capable of solving it (there was supposed to keep me in touch by mail, I didn(t receive any mail yest after 2 days). Unfortunately, I tried another Reviews App that worked fine without any issue. I decided not to use Yopto.
Thank you for sharing your thoughts with us, and our apologies for the inconvenience. After looking into your account, we learned that our team was able to resolve this issue for you. If you're still experiencing issues on your end, please reach out to our team for further assistance.
Installed this on www.consigneddesigns.com - Luxury Consignment and saw a difference in hours. Couldn't be happier!
Rayne R offers a lot help, thanks will test other functions later and give an updated review. It's a good app overall
We gave them a try. The sales team is very pushy and the app is overpriced compared to its competitors. From our experience they have very sub par customer service. We just switched over to Judge.me as it has all the capabilities Yotpo does at less than half of the cost. Shopify reviews also is a great app if you're just starting out.
Had trouble installing the product widget and support helped me out. Very grateful and thanks Allent!