Reviews (7,066)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting the quantity and quality of customer reviews through automated requests, enhancing engagement and conversion rates. The ability to moderate and respond to reviews quickly is appreciated for effectively addressing customer concerns. Features like customizable review widgets and social sharing capabilities help match brand aesthetics and amplify positive feedback. The app also offers robust analytics to assess customer sentiment and improve products. Exceptional support, particularly from team members like Doner P, Ruzsel J, and Jeorge Kenneth V, is frequently praised for their efficient, real-time assistance with installation and troubleshooting.

June 13, 2023

Great customer support. Kenneth John M was very professional and helped me find a solution to my problem. The app itself is quite good

MYZVYK
South Korea
3 days using the app
October 23, 2022

Reinier was very patient and supportive in importing previously received reviews into Yotpo, and also with many other questions. Thank you.

Chocolate On Purpose
Australia
About 3 hours using the app
November 8, 2018

This is a great app for sure, however, every time I get an email asking me to rate my recently purchased product, I go like ...hmmm .. I just dont have time to do that unless it is something that I really want to do. We are inundated with emails nowadays and that means lower conversion rate using apps that send out emails to your customers.
If this app can win over all the fake and scam reviews we seem to be reading everywhere now, then it is well worth the try. Good luck! :)

Kaimala jewels
Australia
3 days using the app
April 4, 2022

I've just installed this app. The customer service was fantastic! I spoke with Reinier D and help me through all installation process straight away and made the right recommendations. If it wasn't for that, I wouldn't probably ended up moving forward. I'm very happy with the product so far and glad I had the great help to do it!

Barefoot Baby Australia
Australia
About 3 hours using the app
January 25, 2021

Mary Ann helped me get setup and import existing reviews. The software has been good so far. Will update after we use for a few months,

360 Electrical
United States
3 days using the app
Yotpo replied January 26, 2021

Thank you for leaving a review, we appreciate it.

July 15, 2022

the worst customer service I have ever experienced, if you think you need help do not use this app, on the other hand I could not finish the installation because it was very complicated and when I asked a question I had to wait 24 hours for the answer, they just They know how to send marketing emails and they have been blocked in my emails.

Life for Pawz
United States
3 days using the app
Yotpo replied August 14, 2022

Thank you for taking the time to leave your review, we truly appreciate it. We apologize for any inconvenience you have experienced. Our customer support has tried reaching out to you twice, but unfortunately, we did not hear back from you. Please feel free to reach out to us at any time either by replying to our emails or by opening a new support ticket.

March 8, 2022

Nick gave me great support in setting up and it seems all clear now. I really appreciate that customer service is open 24/7. However what I was a bit shocked is that after I downloaded the app to Shopify it sent request to 200 plus cusotmers. I guess I have pressed skip somewhere but I would expect that there is a big warning if you send out something before you customize it. Now all emails sent don't even have my logo in it:-( and are super random. Also the analytics is quite poor and you can only see deeper when downloading a file. What is not good is that unsubcribs that are collected through Yotpo will not be integrated in Shopify customers profile. Really hope this can be integrated soon. Also a pity that you can not send the review request from Klaviyo, would love if that is all in one place. Hope these things can be improved, other things look good so far.

It-fits – The knitted jersey fitted bedsheet
Australia
3 days using the app
October 16, 2023

The worst customer service. Downloaded this app and uninstalling it just as fast as I did because of the crappy support I just got from Joian Z. You need to do better. Loox works just as fine even better and cheaper. Your prices are not cheap and to get such unhelpful support is a shame.

AMEKANA
United States
3 days using the app
Yotpo replied November 28, 2023

Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you several times, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.

December 6, 2022

Simoun Francis S helped me in importing reviews and setting up the account as well very professionally

Garage Department
United States
About 3 hours using the app
Yotpo replied January 23, 2023

We appreciate your feedback, thank you!

October 28, 2021

I was having some trouble with setting up and contacted Allent at support who was very helpful. Thank you.

Tina's Love of Crochet
Australia
About 3 hours using the app