Reviews (7,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

July 23, 2016

Literally the only app that doesn't disclose pricing. Support takes about a month to respond as well.

Glacier Nutrition
United States
4 days using the app
September 8, 2023

Junk software, and contacting customer support is not helpful at all, data syncing is a waste of time!!! Do not use!! !!

Acko
United States
4 days using the app
Yotpo replied September 18, 2023

We're sorry to hear that you've experienced issues while syncing your data. Our team has been in contact with you and we've resolved the issue. We've tried following with you on several occasions, but we have not heard back. If you're still experiencing issues, please let us know.

April 4, 2023

James was a pleasure to work with. He's been incredibly helpful! Can't be thankful enough! Superb service & support!

db simulation
Philippines
About 3 hours using the app
March 27, 2021

Customer service was amazing. Great communication, step-by-step instructions on what I needed to do. Very responsive and helpful!!

Teleport Watches
United States
About 3 hours using the app
June 10, 2022

They have a responsive support team when you are on the onboarding. I give Yotpo five stars. Nick supported my need within minutes. Thanks for all.

Clarity Coaching
Canada
About 3 hours using the app
November 5, 2021

They were with me for about half an hour and solved all my issues. Great service even on a free plan.

Larkspur Baby Company
United States
3 days using the app
November 16, 2016

pricing is not clear. i can't count on this app. performance also very slow.

Eclemix
Indonesia
4 days using the app
September 25, 2018

It took ages to get any human from support to answer our questions. It would be great to get response from support quicker

ORIGINALAUSTRALIANUGG.COM.AU
Australia
4 days using the app
January 25, 2022

Just installed, Looks great excited to start using it fully! Nick S Helped me so much in getting it to work. Awesome job!

California Gummy Bears
United States
About 3 hours using the app
June 24, 2023

John B was most helpfu! Patiently looked for the file in our theme where codes needed to be inserted for the Star Rating to show! Great support!

DB-Sim
Philippines
About 3 hours using the app