Reviews (7,047)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.
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A heads up: The pricing listed for this app is very misleading. The price now seems to depend on the number of emails sent. So "$15" monthly turned into $49. ETA: NO where on their pricing did it say "starting at" at the time I installed this app
Thank you for leaving a review — we apologize for the inconvenience. After looking into your account, we saw that this issue has been resolved. However, if you're still experiencing issues, please reach out to us for assistance.
John B was cool, helped me get my widget installed. I see a lot of scary reviews so i will preface and say i'm leaving this based off of the assistance. I hope my experience is good.
This app doesn't give you a chance to configure the settings, emails etc. - it just sends emails on its own, with no chance to review/track or anything! I have never seen anything like this.
Rilu Jane provided excellent customer service, because of the representative I would recommend Yotpo to anyone with an e-commerce business.
The Customer Service is Superb! They answered all my questions patiently which I really appreciate!!
Reinier D was the best support agent I've ever talked to! Everything was fixed quickly and perfectly.
great idea. horrible service,
if you have tried them out even after you will remove their app from shopify they will send information/emails to your costumers without asking you, - no place on Yotpo to delete account and 7 messages in 4 driftnet channels, -phone, email ,ticket and masanger, are not answered after 48 hours and counting.
unheard of this kind of service - better of with a less smarter system but normal service.
We have filed a compliant with shopify as well.
Mark the support agent was super helpful! He provided a lot of help with publishing the review widget on top of my custom theme. Very professional. Will highly recommend it.
Mark Oliver answered my question in one go. I def recommend this app to anyway who wants to take their business to the next level.
Be very careful when installing this app. It started sending emails to all of my costumers from 90 days ago til now before I even had customised the email.
Hi there,
Thank you for taking the time to leave a review. We're so sorry to hear this and absolutely understand your frustration.
To try to help our customers generate the most reviews, we offer 200 extra automatic review requests to get them started which can be turned off during installation. That said, we understand this doesn't work for everyone. Please know our team is aware and taking this into consideration as we continue to build out our product roadmap.
Our team has also reached out to see if there's anything we can do to help.
Thank you.