Reviews (7,048)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

March 2, 2014

Incredibly slick service. First class reviews system but so much more such as automatic updating of Facebook and Twitter with my latest reviews. Seems tot be more in the pipeline too and am very much looking forward to the developments.

Thank you for your service so far which has been outstanding. My most important app no question.

Richards Guitars
United Kingdom
About 7 years using the app
Edited March 17, 2024

John G helped me figure out the formatting on my site and it's made a huge difference - can't thank him enough! Great online chat support.

Olivebox.
United Kingdom
About 7 years using the app
June 21, 2023

I was trying to export our reviews because I'm considering shifting platforms and Ruzsel John was very fast and efficient to help me do something I should have been able to do myself. Cheers!!

Sunnieside
Australia
About 7 years using the app
September 12, 2022

Love the ease and efficinecy of this app and the rewards we receive as a result. Reviews are essential as they make us a better company learning from our customers and help others try when they may not have otherwise. thank you especially to Simoun Francis from YOTPO, he was quick to respond to an issue I had and being solution driven, fixed it with speed and a virtual smile

Wild Nature Australia
Australia
About 7 years using the app
July 10, 2022

Doner P went above and beyond to help me today on several issues. Couldn’t of asked for a better person to speak to. Thank you Doner!

Keeper Culture
Canada
About 7 years using the app
December 2, 2022

The chat support was responsive. Ronel R. was kind and solved my issues immediately. He helped me install the Star Rating. Can't wait to see how this will help our store!

EDO Performance
United States
About 7 years using the app
Yotpo replied January 23, 2023

We appreciate your feedback, thank you!

January 27, 2021

I've been using Yotpo for a few years now and I've been loving it since day one. The whole review system has been easy to use and implement and easily adds trust to my site. I recently upgraded to the Pro version and their support was super fast and helpful in helping me implement a review carousel on my website. I highly recommend using them and even upgrading if you can. Their support is A+++

Cowhide Imports
United States
About 7 years using the app
November 25, 2013

Very good app if a touch slow at the dashboard (not on our site) but that might just be down to scaling issues. I'd recommend this app to any Shopify store owner.

Smyths Country Sports
United Kingdom
About 7 years using the app
April 25, 2021

Eduardo was so helpful. He really went above and beyond to help me to set up my yotpo and have it running the way I wanted to. Excellent customer service. Highly recommend. Thankyou Eduardo - your service is outstanding and I'm so happy to use Yotpo now.

Custom Tan
Australia
About 7 years using the app
Edited October 27, 2022

I just upgraded from the free account to their Prime level. Had a few questions about using some of the new features and decided to use chat to get them squared away. Very impressed with how helpful the agent was - and how quickly and clearly my questions were answered. Thanks YOTPO. UPDATE OCT 2022:
I've been with YOTPO now for several years and have been super pleased with them. I needed to make a couple of changes to my subscription and Doner was brilliantly helpful with that! Then after finishing that chat/fix session, I realized I needed more help with a widget issue (started a new Shopify theme today) and this time I got Rhemy, who was a complete wonder. I didn't have to do anything! Rhemy managed it all for me so quickly. Once again, YOTPO has come through in spades :) FURTHER UPDATE: Absolutely everyone at YOTPO has been exceedingly helpful. Just now it was Jeorge. Bless him, he was a trooper to dig through this (hopefully) last tweak I needed for my new theme!

A Little Pillow Company
United States
About 7 years using the app
Yotpo replied October 11, 2020

Thank you so much for your review! We're happy to be a part of your growing brand.