Reviews (7,077)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting the quantity and quality of customer reviews through automated requests, enhancing engagement and conversion rates. The ability to moderate and respond to reviews quickly is appreciated for effectively addressing customer concerns. Features like customizable review widgets and social sharing capabilities help match brand aesthetics and amplify positive feedback. The app also offers robust analytics to assess customer sentiment and improve products. Exceptional support, particularly from team members like Doner P, Ruzsel J, and Jeorge Kenneth V, is frequently praised for their efficient, real-time assistance with installation and troubleshooting.

March 10, 2021

We had an awesome setup experience! Within minutes we had someone on the chat supporting us. The app is setup and we're excited to begin using it!

Spirit of CAN.
United States
About 1 hour using the app
July 6, 2023

Loving the app so far! Help has been amazing, specifically Allen M. Their support team is swift and kind, and Allen was top tier in those categories. Excited to see how this feature helps out our shop.

Simple Switch
United States
1 day using the app
September 14, 2021

James was awesome helping me change the code on my review platform. Super speedy and did a great job!

BEBE BEAR & CO.
New Zealand
About 1 hour using the app
April 9, 2021

Manny helped me with a few general questions and then noticed that I had installed some things incorrectly. Manny then fixed my installation and made the reviews look awesome!
Thank you so much!!!!

Front Door Flower Club
United States
About 1 hour using the app
October 22, 2022

J'utilise l'application depuis peu de temps ! Le service client est incroyable !! ils m'ont aidé en quelque minutes à tout mettre en place.

Kardone
France
About 1 hour using the app
October 18, 2023

Very happy, quick help - saved me so much time!

Tom Scott Furniture
Australia
About 1 hour using the app
Yotpo replied November 28, 2023

Thank you for sharing your thoughts with us!

May 11, 2022

John was very helpful . Double checked my set up was working properly. ...Excellent customer service.

JAS Boutique
United States
About 1 hour using the app
April 28, 2022

I ran into an issue with uploading a csv file, and Lemuel was super helpful and quick to find a solution. A+ customer service!

Detezi Designs
United States
About 1 hour using the app
February 10, 2022

Yotpo is a great app for collecting and displaying customer reviews, and they have a quick/responsive customer service chat!

Self Funding
United States
About 1 hour using the app
November 25, 2022

The customer service staff Albert V is so nice and patient to solve our issues and perfectly figured them out. Truly recommend this app!

Oloyoyo
Hong Kong SAR
About 1 hour using the app