Reviews (7,025)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting customer reviews, which enhances trust and conversion rates. Key features include customizable review widgets, automated review requests, and seamless Shopify integration. The app also offers valuable analytics and insights, improving customer engagement. Customer support is frequently praised for its responsiveness and personalized assistance.
Refine
-
By rating
Not recommended due to
MAJOR Technical problems:
1. Adds 61kB of javascript to your page (2x the entire jQuery Library).
2. Adds 23kB of CSS to your page. An advanced Shopify Theme has 9kB of CSS.
3. That's 84kB of added weight to your page just to show reviews.
It will lower your Google PageSpeed Rank substantially, at least 5 points.
4. You cannot import your shopify reviews easily. Shopify's review app (and other review apps) associate reviews by product_handle. Yotpo does it by "Product ID", and you have to manually find the Product ID for each handle. (https://support.yotpo.com/en/article/shopify-finding-the-product-id)
5. Because all other shopify review apps use product_handle, you'll have to reverse the process and find the handle for each Product ID if you want your reviews imported into another app.
There are other alternatives that are 100% compatible between each other and only add 14kB to your page in total.
as if these were not enough...
MAJOR deal breaker: Pricing.
There's a reason why they don't list their prices publicly: basic features will cost you over $1000/year. If you want all they advertise, it'll easily go over $3000/year.
Allen M is top, best customer services and not only! Great app, we recommed it!!!!!!!!!!!!!!!!!!!!!!!
Thank you for writing a review — we value your feedback.
Yotpo are always quick to help out with any issues. Their online chat is fast to respond and they do their best to resolve issues quickly.
Acabó de descubrirla y me parece genial, además muy fácil de implantar y cuando he tenido alguna duda me la han aclarado al momento.
Helpful support team as i wasnt really clear on how to start using the reviews app in conjunction with the rewards app. Helpful support team.
The YotPo support goes above and beyond. Ronel R was so easy to deal with and provided a solution to every question we had. Thanks again.
So I've had Yotpo for Over two years now. I've been using their SMSBump app for text and email marketing. I finally decided to add their customer reviews app. Their directions were so simplified that I was able to add a section and get things setup on my store within 5 minutes. I'm so grateful for this app. Thanks!
Thank you for writing a review — we value your feedback.
Joian Z helped me figure out how to collect reviews that were unable to send due to us having too many requests and not enough subscription LOL. Our business demand has grown and we needed to collect the reviews that were unsent. Joian really explained clearly so that a person not well versed in these types of apps could collect those missing reviews that are vital to our business. Yotpo has helped make the review collection process easy. Thanks Joian!!
Thanks for your feedback, we really appreciate it.
This is a scam. They say its "FREE" but once you install it, it costs $199 just for a basic plan lmao
Thank you for taking the time to leave a review - we really appreciate your feedback and would love to help sort this out. Clavyl, our support team leader, has already reached out and confirmed you weren't billed for any unwarranted charges as you were using our Free plan. It also sounds like you may be referencing two different pricing plans, so I wanted to share a little bit about our pricing structure: our pricing packages are meant to scale with our customers whether they just launched their site or are 30+ years in the making. So, we offer a free plan, then if you choose to upgrade at any point, the next step is our Growth plan that scales with order quantity starting from $30/month. Please feel free to let Clavyl know if we can help you choose a package that's a good fit for your needs or if we can help out in any other way.
Awesome customer service from Albert V. Thank you for making what I thought was difficult, very easy!