Reviews (7,098)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

December 10, 2021

This is such a great app to generate and request reviews, especially along with the rich snippets option to rank on search results. A Big shout out to the support team as well (especially Lemuel) for timely resolution to queries and helping us get additional credits to meet our review milestone!

Moksha Lifestyle Products
India
About 9 years using the app
April 24, 2013

I am so pleased with this app! It works like a dream for us!

Pros:
Excellent instructions for installation (which for me was needed as I don't do html!)
Smooth and slick looking on your site - customisable
FANTASTIC support - thanks Dave xx
Allows both store reviews and product reviews
It pushes feedback to social media
It's FREE!

Cons:
I can't opt for the default email which captures feedback to leave store testimonial instead - as a small seller of pre-loved Pandora charms our products will change so frequently
I can't respond to feedback with our thoughts etc
When using the moderation it isn't always clear from the screen that your actions have updated but this might be my browser

Overall BLOOMING FANTASTIC - see the beginnings of our reviews on www.charm-addict.com

Charm-Addict
United Kingdom
3 months using the app
August 9, 2022

Used this app forever. Today I needed assistance adding a carousel and Doner had it done in minutes. Great service! Thank you guys!

Market Street Boutique
United States
About 9 years using the app
February 16, 2021

Installed the app. Manny provided support with the widget installation across our store. Really happy with the end result and his support plus attention to detail was top-notch. Recommended. 5/5

La Fiorentina
United States
About 9 years using the app
September 16, 2022

GREAT COMMUNICATION WE HOPE CAN STICK TOGTHER Im not very technical and they help me to do want I looking for so far Thank you

Renew Hair Professional
United Kingdom
Almost 9 years using the app
Edited February 2, 2024

Wonderful service from Donna P. Helped us solve an issue promptly! Thank you.

annafalcke.com
United Kingdom
Almost 9 years using the app
October 4, 2022

Great app. Never had a problem. Doner P with support quickly installed the app on a new theme recently, working great. Highly recommend Yotpo!

Abbey Roast
United States
Almost 9 years using the app
Edited January 4, 2024

We use the free version and we don't think it's limited. It fits it's purpose and is perfect for what we need.

Rhenant provided great support.

Tail Wag
Portugal
Almost 9 years using the app
January 9, 2024

Excellect customer service, Rhenant was very helpful in resolving our support issues. thank you
Annanda Chaga Mushrooms

Annanda Chaga Mushrooms
Canada
Almost 8 years using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

Edited October 19, 2016

Each Yotpo review adds valuable SEO for any of our products on our site. Yotpo is clean and easy to use - the widget is easily customisable. Come and see us at https://www.soundseasy.com.au/

Sounds Easy
Australia
Almost 9 years using the app