Reviews (7,098)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

February 2, 2024

Many thanks to Doner P. Fast, competent, on point. Great customer service!

DOGS-HEART
Germany
Over 7 years using the app
Yotpo replied March 7, 2024

Thank you for sharing your thoughts with us!

January 12, 2015

Great functionality, and really easy to install. www.eChic.com.au

TipTop Select
Australia
4 months using the app
May 23, 2023

Rhenant is Amazing advisor.
Rhenant solved all my problems and explained them in an easy way.
If there is another problem next time, I want to work with Rhenant. thank you

Soho Style
United States
Over 9 years using the app
Yotpo replied May 24, 2023

Thanks for your feedback about Rhenant, we really appreciate it.

May 24, 2024

amazing

My Store
Canada
17 days using the app
Yotpo replied June 7, 2024

Thank you for sharing your thoughts with us!

April 2, 2024

Outstanding customer support from Jeorge at Yotpo! With the Shopify Reviews app being deprecated, we needed help moving over to Yotpo and Jeorge was so helpful in getting the coding and installation completed accurately and quickly. Amazing support! Thank you!

HootBooth Photo Booth
United States
Over 2 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

July 2, 2019

I've used Yotpo for a few years now. The app is simple, works well and has excellent functionality. On top of this, their support is brilliant. Having launched anew theme recently, Yotpo, in particular Danreb, was fast and efficient in re-installing the app and making sure everything work. Very much a recommend from me.

Nordiclife
United Kingdom
Over 9 years using the app
Yotpo replied July 7, 2019

Hey Nordic Life! We love hearing from long time users, and really appreciate your awesome feedback. So glad to hear we are meeting the mark when it comes to great service. Thanks for taking the time to leave a review!

July 26, 2018

really improves conversion of sales, easy to use.

Quality Golf Cart Covers
United States
Over 9 years using the app
Edited January 27, 2021

I used this app for 10 years have thousands of reviews but now that I could not afford their premium level they have locked me out of my account and REMOVED over 10,000 plus reviews of all my products over the years just because I wanted to switch back to the free service instead of paying during COVID, so BUYERS BE WARE they are vicious with their tactics

Michael Sisk
United States
Over 9 years using the app
April 15, 2024

Yotpo has some of the best customer service I have ever experienced. I had issues getting the widget to show up under the products on my collection pages. When I reached out for help, John G quickly responded and resolved my issue. He saved me from the headache of trying to edit the code myself.

Highly recommend. Any issues you have they will solve.

Nessa Hill
United States
About 1 year using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

April 5, 2023

I had a problem with the color of the review text blending into my background, and contacted Yotpo Support for help. Allen M took the time and really tried hard to help me fix it. We ran into some issues and had back and forth, but he kept troubleshooting and got it done in the end!! I'm a happy girl and THANK YOU YOTPO AND ALLEN FOR BEING SO AWESOME!!!

Moonfire Charms
United States
About 9 years using the app