Reviews (7,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

Edited November 9, 2021

Very useful app to collect reviews. Also great customer service! It really helped us build trust with our customers and potential customers. Contacted customer service on several occasions and they are super quick in resolving any issues. A special thank to Mark Oliver for all his help!

Lost in Samsara
United Kingdom
About 5 years using the app
Yotpo replied November 4, 2019

Thank you so much for taking the time to leave a review, happy to hear our customer support team is hitting the mark!

November 15, 2021

A most excellent app that I've been using for years. Their support is always helpful and I'm sure this app drives more sales for us.

So You Want to Write?
Canada
About 5 years using the app
August 22, 2022

he fixed my problem with app embedding I changed my shopify theme recently and couldn't see or add new reviews. He was able to create the widget and solve the issue!! thank you!

Taste Kaleidoscope
Australia
About 5 years using the app
February 2, 2018

We have been staying with Yotpo since the beginning, it's a very robust system and we are very happy with it still. Features are awesome, it's very easy to use and functional, and customer service is amazing. High fives!

Thesisbeauty
United States
About 5 years using the app
May 17, 2013

Brilliant! Seriously!.
We installed this app on our site and it was simple, easy to use and effective. Our customers love it, as it gives those who have purchased a real opportunity to provide feedback on their purchase. Those wishing to buy can also access the information to decide whether they want to proceed.

What we liked most was the level of support provided. Amazing. These guys are quick, efficient and happy to help sort out any issues or answer any questions. Do yourself a big favor and install this app. If the day comes where it costs a small sum it will still be worth it. Great job Yotpo!

www.socksforliving.com.au
Australia
About 5 years using the app
October 23, 2019

App works great and as advertised, exceptional customer service. They are super responsive whenever I need help.

AWAKN
United States
About 5 years using the app
Yotpo replied October 28, 2019

We're so happy to hear it! Thank you for taking the time to leave a review, we're so glad our support team was able to help.

January 4, 2021

Excellent customer service : got my issue sold in a very speedy time even though it was during the holiday seasons. Manny went over the requested changes and provided a stellar proactive response. Love it !

Institut Katharos
France
About 5 years using the app
Yotpo replied January 6, 2021

Thanks for leaving a review, happy to hear that your issues have been resolved and you're up and running.

May 4, 2021

Great experience and support so far. Gimbert assist to make sure that everything was set up correctly to take advantage of all the features.

Plantation Blue Coffee
United States
About 5 years using the app
July 7, 2020

They were very attentive as I transferred reviews from my old theme to new theme. Sometimes response to emails within 5 minutes and problem fixed. looking great although I wish their logo didn't have to show on my webpage.

LoveStock
United States
About 5 years using the app
May 8, 2015

Easy to install and I love the email after purchase feature. Thank you Yotpo!

le faire
Australia
About 5 years using the app