Yotpo Subscriptions , 161 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless integration with Shopify and other products, intuitive interface, and efficient migration process. Its widget fits well into site branding and its integration with loyalty and rewards programs is a key benefit. The app's customer service is responsive and effective, particularly through chat support. It supports multiple languages, making it suitable for international use. Merchants also note that it boosts sales through its subscription model.
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The subscriptions team at Yotpo has been excellent from start to finish in terms of getting our data migrated, fixing small issues with the widget, and setting up functionalities for us. Clarifying business need through having a zoom call to constant emails updating the progress of the setup were extremely helpful in keeping us in the loop.
The customer support in general for any of the Yotpo apps is outstanding, questions are answered within minutes on the live chat, and any complex or specific requests are passed through to the right person straight away who emails solutions back within 1-12 hours (our experience).
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We've just setup Yotpo for our store. Hannah and the team have been super helpful through the entire process. We look forward to success with Yotpo subscriptions.
Unfortunately, we have to conclude that this app still has a lot of technical issues.
It is not possible to properly link shopify payments. As a result, we miss payment functionalities. Despite the fact that we have now been waiting for more than 4 weeks, Yotpo is not doing anything to solve the problems.
This app is not suitable for the European market. Only (American) credit cards work and other payment options that are commonly used in Europe such as iDeal, BanContact, Klarna, Afterpay cannot be used.
Besides that they have a customer service with no or very limited customer focus. No real intentions to solve the problem.
We have decided to phase out the app and continue on another platform with a subscription app that complies to the European payment standards.
Resumee: if you're operating in Europe with your web shop and are looking for a great customer journey for the payment process, skip Yotpo.
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Hopefully it will improve in the near future
Very nice subscription app. Uncluttered design that loads quickly. Customer service was very helpful, responsive and patient in getting the subscription widget to function with my modal cart. 5 stars.
Thank you so much for your review! We are really happy that your experience has been positive and we are excited to continue to innovate for your needs.
"You've reached the $500 limit. Subscriptions were removed from your store."
No email to let us know this. The current subscriptions did not continue processing. We'll find a more professional option.
We're sorry to hear that you were having issues with the plan as it reached the limit of free orders. Please know that we would never remove Yotpo Subscriptions from your store without notifying you first. We sincerely apologize for the inconvenience. Our support team has tried reaching out to you via email for assistance, but we have not heard back. We are happy to see that your Subscription is up and running and are here if you need any further assistance.
Thank you
The application lacks some parameters that we would need for our shop, but it is easy to set up. We had a problem with the installation and other issues, but the customer service, specifically Roland, was very responsive and fixed the problem within a minute. We are very satisfied! Thank you very much for your help.
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Great app!, they are always expnading and making the end result better! I spent some time chatting with Happy, to resolve an issue, with a great experience!
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This app is completely simple to install and have up and running in no time. When I had a question - I went to the chat on the app (at 9pm at night!) and got a very helpful Roland M... he solved my issue with shipping and made me feel even more confident with the app because customer service is everything when you have a small business.
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Excellent customer service. Irvin was kind and fast at responding to my concerns. I am loving all of yotpo apps, truly saving me so much time and money.
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Overall Yotpo Subscriptions is fairly intuitive for someone that is not the most technical with websites. I had an issue where I only wanted to display subscriptions for particular product variants. Thessanyl took their time walking me through the steps to complete via web chat. Something was not working on my end. But, they went the extra mile to help me resolve the issue quickly. That means a lot to small business owners. Great support and helpful team. Yotpo Subscriptions has been great so far.
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