Yotpo Subscriptions , 161 reviews

Great, easy app to use. Very supportive support. Always helpful. Great app to start for subscriptions as you build your business.

So excited to have this app on my store! It was super easy to set up & get started. Thank you Yotpo for offering a subscription program that is perfect for a small business

Not ready yet. The unique customer management link is great, but other than that-- this is simply one of the worst subscription apps. They don't have the ability to combine multiple products for the same customer, so everything comes through as a separate transaction, on THE SAME DAY, meaning the customer is charged shipping 2x,3x, and so on.. Not to mention, for bigger brands, the idea than someone is picking and packing 3 or 4 different boxes on the same day for the same customer is crazy wasteful. Loss of profits and time.

The notifications to remind people of their upcoming subscription or failed payments DO NOT WORK. They just don't have a very sophisticated offering and there are many many better options.

We have only used Yotpo since we launched RockyMountainBioAg.com. Works seamlessly and is a top notch company to work with. If you want reviews and other top notch integrations to grow sales and customer loyalty look no further, Yotpo is your app!

They said their migration ¨specialist¨ will do the job for you from the old app to they new one. After 15 days still have no news. The service is horrible. I deleted the app and kept old app.

Just started with this app and well the support is very spot on. So far for an admin it is taking so long to find the function I need to assist customers. We came from Recharge which has an excellent back end for Admins even the timeline for each subscription is easy to read- no excel to down load. When a customer needs help to "ship now" I had to reach out to support to figure it out. It would be helpful for R&D to do UX testing for the actual day to day functionality.

We moved from a more well known subscription app as we were told this app does the same as everyone but cheaper and a better interface. Unfortunately this is simply not the case.

Their team handled migration. They didn't import all of the products that were available as subscription products. Not only did they miss some, they imported some that were place holders of products, so the wrong version. I needed to go through the setup and fix it... and maybe (and likely) missed some.

We have a free shipping threshold, as well as a free local delivery theshold. These are not the same. Yotpo subscriptions doesn't seem to see this and only used the default shipping type which caused many customers to be charged calculated shipping. We then had to apologize and refund the customers. Further, in Yotpo the ability of the admin is so locked down I can't even update a single customer subscription to offer something other than the shipping defaults in Shopify. Why would they not allow us to manage each aspect of each customer subscription? Let's say you have a customer who is $0.35 shy of free shipping, but as a service you want to give them free service - nope not with Yotpo. If you actually want to manage your customers subscriptions, this won't be the app for you.

Notifications. Ya, they don't work. Looking at other reviews seems like it's been an issue since at least Aug 2022. We have all the notifications setup. Customer billing fails and they don't message the customer. Also don't message us so we can contact the customer.

Honestly, this program is not ready for release. They have some good ideas and it *could* be a good product but support doesn't really listen. They need a customer advisory board who will help them push the product updates in the right direction. Right now it seems rudderless and no one seems to care about the issues - at least that is one users impression.

At the time of this writing, I would not recommend this product to anyone.

Excellent customer service experience. Very quick, and Thessanyl was able to outline the steps needed to resolve my issue. Thanks Thessanyl and I look forward to offering subcriptions to my customers with Yotpo

I have recently installed the app and so far the process of integration and use has been seamless. Irvin and the support team were very prompt and helpful in their responses, which is always good. My favorite part of the app is how easy it is to customize the UI. Look forward to my experience with Yotpo.

I switched from Assemble Subscriptions. Yotpo's support was terrific! They migrated all my subscription customers and plans in a day. They even customized the widget to my store without my having to ask and I couldn't be happier. Looking forward to working with Yotpo for a long time! Caroline's Dream