Reviews (187)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its smooth migration from other platforms, enhancing subscription management and customer service. They value the integration with Yotpo Loyalty & Rewards for easy discount access and praise the user-friendly interface that integrates well with product pages. The app offers robust customization options for various sales and campaigns, and is easy to install and set up. Features like free shipping setup and independent front-end design are also noted as beneficial. Merchants report excellent customer support, highlighting the knowledgeable and responsive support team, which adds a personal touch to the service experience.
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I had an issue with the subscription option not showing on my website. I did the chat with Christopher and he discovered that the code was not on my website and fixed it in minutes. This is a great app for subscriptions and the customer service is great.
Thanks for your feedback, we really appreciate it.
Irvin N. is very helpful customer service agent. He understood my questions and went above and beyond in helping me to get this app set up. I hope all of my future communications with Yotpo will be just as positive! Thanks, Irvin!
I am new to the app and am looking forward to using it and learning more.
Thank you for taking the time to share your thoughts with us. Your feedback is greatly appreciated.
Radly was exceptional in helping us migrate 5 storefronts from our previous solution.
We appreciate your feedback, thank you!
James migrated our subscriptions over. James is patient, understanding and very helpful in also showing/educating me where to find information. He communicated at every step of the process to ensure I understood the process. Prior to any changes, publishing or going live drafts were sent to me to approve. Fabulous communication from James and team from the word go. I'm very fortunate to have James and team support.
YOTPO have excellent support team, all polite, kind, professional and friendly.
I set up the free shipping by myself thanks to the links for me to learn and prompts as completing each step.
Thanks champs
Thank you for sharing your review with us! Your feedback is truly valued. Our goal is to deliver exceptional customer experiences, and we're delighted to hear that we've made a positive impression.
Irvin N was absolutely amazing at fixing my problem! He was able to manually add the code when my widgets would not populate on my store and saved my day! He quickly identified and fixed the problem while remaining professional and friendly! Now my customers can get their Beard Care Products on subscription!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Excellent customer service.
Thank you for sharing your review with us! Your feedback is truly valued. Our goal is to deliver exceptional customer experiences, and we're delighted to hear that we've made a positive impression
After updating my theme my subscription stop working. Christopher was able to fix my problem.
We appreciate your feedback, thank you!
Yotpo Subscriptions has been a great experience. The support team is extremely helpful and always willing to assist us in aligning subscription prices with sitewide sales. Irvin, in particular, has been exceptionally supportive. I've rated it 4 stars because I believe they are still ironing out a few bugs. Despite my repeated requests, some subscribers are still being charged shipping fees, which happens daily. Resolving this issue would significantly enhance our subscribers' experience.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
I'd first like to mention I would give James 5 stars for his customer service. He has been excellent to work with. Super responsive, kind and helpful.
The app itself is missing features and capabilities that I would prefer.
1. You cannot install the subscription widget yourself, it's required that you have customer service do it for you. I prefer to install and customize widgets myself.
2. You cannot adjust the discounts for your product variants, you are only allowed to adjust the intervals.
In summary, I like the look and application of Yotpo, but I prefer the dynamics of Seal Subscriptions.
We appreciate your feedback! We are continuing to better our products and people to continuously provide the best customer experience there is!
Great and easy to use app for managing subscriptions. Excellet Customer support.
We appreciate your feedback, thank you!