Reviews (187)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its smooth migration from other platforms, enhancing subscription management and customer service. They value the integration with Yotpo Loyalty & Rewards for easy discount access and praise the user-friendly interface that integrates well with product pages. The app offers robust customization options for various sales and campaigns, and is easy to install and set up. Features like free shipping setup and independent front-end design are also noted as beneficial. Merchants report excellent customer support, highlighting the knowledgeable and responsive support team, which adds a personal touch to the service experience.
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Best app ever. Best customer service. Thank you Thessanyl V for your help and support.
Jeffrey T help to configure the application. Very good product and useful.
We appreciate your feedback, thank you!
Their support is really helpful and responsive, especially Aleksandar V who helped us a lot with the settings.
This app is awesome! it's really easy to use and it makes my business go 10X and also thankyu for thje great help and support Alex!
Great support team, had an issue with the subscription page appearing twice, contacted the support team via chat and Christopher helped to fix the issue within 20 minutes! Thanks again!
Thessanyl V did a great job of quickly helping me when I got stuck with launching my subscription service.
Customer service is amazing! I was personally helped by Thessanyl, so quick to respond and so easy to deal with. Takes all the stress out of any issue. I was previously with Bold who would take up to 3 weeks to fix issues, moving to Yotpo was the best decision I have made!
Transitioning to Yotpo subscriptions was incredibly easy, thanks to Sheen Buhay and the migration team. They helped me every step of the way so that we didn't lose any of our current subscribers. I'm also very happy with the subscription interface, backend, and frontend that Yotpo offers. It's easy to work with and fits in nicely on our product pages!
Sales promised the moon. Support made it very clear things would be done exactly to their script or it wouldn't be done at all. Miserable onboarding experience, and I'm still dealing with 20+ emails per day from confused customers.
That said, the app itself seems to work very well. Fresh signups have it easy as can be.
Trainz, We are glad to hear that you are enjoying our app. However, we are sorry to learn of your Migration experience. Upon a thorough examination of your case, we observed a mutual understanding of expectations between you, our Customer Success team, and the Migration team.
We would be happy to arrange a meeting with you to discuss the challenges you are facing and provide the best possible solution.
If you are interested in this proposal, kindly respond to your Customer Success Manager, and we will proceed from there.
Brandon and Ethan gave me one-on-one help at a summit to ensure I correctly set up my Yotpo subscription platform. I appreciate them taking the time to assist me!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!