Reviews (189)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
July 28, 2023

Great app! Great customer service (Thessanyl is the best and solves all my trickiest issues). This app does have its limitations, but I havent found any other app that works this well as far as SKU simplicity, customer facing simplicity, and full customization is concerned. 5 stars from me

BioMane.com
United States
Over 1 year using the app
Yotpo replied August 10, 2023

We appreciate your review and are pleased to hear that you are enjoying our app and service. Thank you!

July 25, 2023

I've been running my subscription business for a number of years and I previously used two other subscription apps prior to migrating my customers to Yotpo Subscriptions. A big thank you to the outstanding support from Sheen & Jomar, the migration support team where amazing with communication and made the transition to Yotpo so seamless. The subscription app is easy to install and set up subscriptions for my store. They also have lighting fast customer service via chat. The subscriptions team at Yotpo has been excellent from start to finish in terms of getting our data migrated, fixing small issues with the widget, and setting up functionalities for us. Their customer service has been exceptional so far. Quick responses to my concerns and open communication. Looking forward to all the new features and updates that come out as well as I'm always looking for ways to bring more value to my customers.

Planners Avenue
Australia
Over 1 year using the app
Yotpo replied August 7, 2023

Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our product and Customer service.

March 25, 2023

Great support received from Thessanyl and overall a great app, easy to use! Would definitely recommend this app.

RÉSEAUX Men Skincare
Netherlands
Over 1 year using the app
November 5, 2023

Very prompt customer services and onboarding - should you have any questions their team are there to assist. In particular, Roland M is great - knowledgeable and can work through any question you have - thanks Roland.

Happy Valley Honey
New Zealand
Over 1 year using the app
Yotpo replied November 16, 2023

Thank you for your feedback! We are glad to hear that our Technical Support team assisted you quickly and accurately!

July 30, 2023

had a problem i could figure out and it was frustrating me to no end. Once i open the chat and spoke with Roland he fixed the issue and also gave me instructions on how to fix the issue myself if i ever ran into the problem again. I am super happy and super satisfied! Thanks again Roland, you're the best!

ShroomieBrew
United States
Over 1 year using the app
Yotpo replied August 7, 2023

We're glad to hear your issue was resolved and that you have the necessary tools for future needs. Thank you for sharing your positive experience with us!

November 30, 2023

Really great team over at Yotpo! Very helpful and always quick to respond. Integration with our online store is a dream come true. Super shoutout to Jerrah at customer service who has been incredibly helpful and saved me hours of stress! Really appreciate you all!

Baton
United States
Over 1 year using the app
July 11, 2023

Their customer service has been exceptional so far. Quick responses to my concerns and open communication. The app works well on Shopify and after going through quite a bit of mediocre apps on here, YotPo is definitely a big step up than others.

Ascent Nutrition
United States
Over 1 year using the app
Yotpo replied July 24, 2023

Thank you for your review! Glad you are happy with our app!

November 1, 2023

Greate service.

Patricks US
Australia
Over 1 year using the app
October 24, 2023

Roland were a true legend! He drive through the problem and fixed everything!
True legend!!

Patricks AU
Australia
Over 1 year using the app
February 17, 2023

Wonderful customer service I've just had with Roland - helped me through the problem quickly and efficiently :)

Kiri10
New Zealand
Over 1 year using the app
Yotpo replied March 7, 2023

Thanks for your feedback, we really appreciate it.