Reviews (186)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its smooth migration from other platforms, enhancing subscription management and customer service. They value the integration with Yotpo Loyalty & Rewards for easy discount access and praise the user-friendly interface that integrates well with product pages. The app offers robust customization options for various sales and campaigns, and is easy to install and set up. Features like free shipping setup and independent front-end design are also noted as beneficial. Merchants report excellent customer support, highlighting the knowledgeable and responsive support team, which adds a personal touch to the service experience.

May 25, 2022

I am so happy I chose to start using the Yotpo app. It was so easy to get up and running and I got my first subscription within 24 hours. The team has truly been so supportive, helpful and responsive. Hannah is wonderful and I look forward to exploring other Yotpo apps. Thanks for creating a seamless user experience.

IYOBA
United States
Over 1 year using the app
March 2, 2022

Very grateful to work with Yotpo Subscriptions. Simple interface and excellent connections between SMS, loyalty, etc. Couldn't recommend a better company to work with.

Til You Collapse
United States
Over 1 year using the app
Yotpo replied June 5, 2022

It's wonderful to be in business with your brand, and continue to prove that Fashion is a great industry for subscriptions!

July 13, 2022

The team @ Yotpo is Very Professional! I'm so happy to find them, any work or modifications to be done it's double checked and verified via email and that is a "+". the subscription widgets to choose from are amazing, 'Tiled' was the choice that was made. Looking forward to offering customers subscription plans that work for them.
Thank You. Yotpo.

JavaHava Coffee
United States
Over 1 year using the app
Yotpo replied July 13, 2022

We are so happy you are enjoying the product and we are excited to see your subscription business bloom :)

August 23, 2022

Been on the support with YOTPO a few times now, and the whole support team is amazing. Next level assistance, as they really take the time to solve your problem instead just trying to give you copy/ paste answers

Rationsnacks
Denmark
About 1 year using the app
January 26, 2023

Amazing service from one of your employees Irvin N. Super helpful, Very responsive and friendly and super patient

madewithlovesoapsnz
New Zealand
About 1 year using the app
Yotpo replied January 26, 2023

Thanks for your feedback, we really appreciate it.

July 17, 2023

Happy with the App, Support and they have added a few features recently which have definitely improved the App!

ASN Online
New Zealand
About 1 year using the app
Yotpo replied August 10, 2023

Thank you for your review! We're glad you are enjoying our app and our continuous improvements

November 1, 2023

I had an issue and couldn't figure out how to add Yotpo to my home page. I contacted them yesterday night, in an 1h the problem was fixed. They were really helpful and quick to reply, thanks again !!

Fuüd
United Kingdom
About 1 year using the app
Yotpo replied November 16, 2023

Thank you for your review! We are glad that the problem was resolved to your satisfaction.

March 13, 2023

Maria was super helpful with helping us with a technical issue. The app does lack a few features I would like, such as seeing the subscription NOT base on the sale price of an item if it's on sale when the customer places their subscription. But the backend makes it fairly easy to add and readd an item at a separate price.

Ethereal Gold Dispensary
United States
About 1 year using the app
Yotpo replied March 14, 2023

We appreciate your feedback, thank you!

May 17, 2023

EXCELLENT customer support experience! Thessanyl, specifically, went above and beyond, was so patient, thorough & helpful. Highly recommend!

Berryhill Organic Wellness LLC
United States
About 1 year using the app
Yotpo replied June 1, 2023

Thank you for sharing your thoughts with us!

March 16, 2023

Quick response and got our edit quickly done and with fantastic communication. We have had a better user experience ever since.

Socially Raw Juice
United States
About 1 year using the app
Yotpo replied March 21, 2023

Thank you for sharing your thoughts with us!