Reviews (186)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its smooth migration from other platforms, enhancing subscription management and customer service. They value the integration with Yotpo Loyalty & Rewards for easy discount access and praise the user-friendly interface that integrates well with product pages. The app offers robust customization options for various sales and campaigns, and is easy to install and set up. Features like free shipping setup and independent front-end design are also noted as beneficial. Merchants report excellent customer support, highlighting the knowledgeable and responsive support team, which adds a personal touch to the service experience.

April 11, 2023

Roland was so helpful and helped me make my account page have a button to manage subscriptions. Make sure you do this too!!!!

Wilderness Poets
United States
9 months using the app
March 10, 2023

Big shoutout to Thessanyl. Great support. Solved my issue in less thank five minutes. well done thanks

Emerald Blend
New Zealand
9 months using the app
Yotpo replied March 12, 2023

Thank you for writing a review — we value your feedback.

January 22, 2023

Had a little issue with Subscription showing the widget twice on a product page. One of the chat customer service reps Happy helped me out and was resolved in minutes.

Highly recommend Yotpo subscriptions and all other Yotpo services.

Bangn Body
Australia
9 months using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

February 17, 2023

Very good customer service on the chat. Irvin helped me fast, was patient and solved the issue. Would recommend this app

NutraBio Europe B.V.
Netherlands
9 months using the app
Yotpo replied March 7, 2023

Thank you for writing a review — we value your feedback.

June 6, 2023

We had a theme update and began receiving questions from our customers on how they could access and manage their accounts. I reached out to yotpo chat support and Happy Sheen Buhay assisted me in fixing this. It was a very seamless process to get our site up and working easily (without having to get my developers involved). I appreciate Happy S help in getting this done swiftly, seamlessly and effortlessly. Thank you Happy S

SAVE ME FROM
United States
9 months using the app
Yotpo replied June 8, 2023

Thank you for your feedback!

May 16, 2023

Great costumer service. fast response to via chat.

The plugin is very easy to use, and with a simple interface.

La Parfait Cosmetics
United States
9 months using the app
Yotpo replied June 1, 2023

Thank you for your valuable feedback! we're glad to hear you are pleased with our product.

October 13, 2023

5 stars! Perfect customer service!!!

Greek Superherbs
United States
8 months using the app
March 13, 2023

I couldn't get the customer-facing widget installed on my Shopify store, so I contacted support. They didn't just tell me what I was doing wrong; Irvin with their support team installed it for me and now it's working perfectly.

DeliciOats
United States
8 months using the app
Yotpo replied March 14, 2023

Thank you for writing a review — we value your feedback.

January 2, 2023

Great customer service from Happy S. - easy to understand, thorough and got me up and running quickly. Appreciate it!

A Joy Forever Bath + Body
United States
8 months using the app
Yotpo replied January 18, 2023

Thank you for sharing your thoughts with us!

May 25, 2023

Happy S Help me and the service was excellent and fast! I needed help with the new theme that I added and Happy was able to get back up and running!

Hao Bao Bao Coffee
United States
8 months using the app
Yotpo replied June 1, 2023

Thank you for your feedback, we're glad to hear that!