Reviews (186)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its smooth migration from other platforms, enhancing subscription management and customer service. They value the integration with Yotpo Loyalty & Rewards for easy discount access and praise the user-friendly interface that integrates well with product pages. The app offers robust customization options for various sales and campaigns, and is easy to install and set up. Features like free shipping setup and independent front-end design are also noted as beneficial. Merchants report excellent customer support, highlighting the knowledgeable and responsive support team, which adds a personal touch to the service experience.

November 1, 2023

I had an issue and couldn't figure out how to add Yotpo to my home page. I contacted them yesterday night, in an 1h the problem was fixed. They were really helpful and quick to reply, thanks again !!

Fuüd
United Kingdom
About 1 year using the app
Yotpo replied November 16, 2023

Thank you for your review! We are glad that the problem was resolved to your satisfaction.

March 13, 2023

Maria was super helpful with helping us with a technical issue. The app does lack a few features I would like, such as seeing the subscription NOT base on the sale price of an item if it's on sale when the customer places their subscription. But the backend makes it fairly easy to add and readd an item at a separate price.

Ethereal Gold Dispensary
United States
About 1 year using the app
Yotpo replied March 14, 2023

We appreciate your feedback, thank you!

May 17, 2023

EXCELLENT customer support experience! Thessanyl, specifically, went above and beyond, was so patient, thorough & helpful. Highly recommend!

Berryhill Organic Wellness LLC
United States
About 1 year using the app
Yotpo replied June 1, 2023

Thank you for sharing your thoughts with us!

March 16, 2023

Quick response and got our edit quickly done and with fantastic communication. We have had a better user experience ever since.

Socially Raw Juice
United States
About 1 year using the app
Yotpo replied March 21, 2023

Thank you for sharing your thoughts with us!

March 13, 2023

I needed tech support to help get the widget on my home screen. Thessenyl and her team amde sure it happened. Expect about a week turn around. It will get done!

Shrooms of Stability
United States
12 months using the app
Yotpo replied March 13, 2023

Thanks for your feedback, we really appreciate it.

Edited August 29, 2023

helpful customer support. Special thanks to Roland from the support team, very helpful and professional thank you so much

HilwaHealthy.com
United Arab Emirates
12 months using the app
December 20, 2022

Great customer service and support. We just rolled out subscriptions and love Yotpo. Thessanyl was amazing at helping me get this launched properly within minutes. Really easy platform to use and would recommend to anyone.

ine+ nutrition
Canada
12 months using the app
Yotpo replied January 18, 2023

We appreciate your feedback, thank you!

May 8, 2023

Great customer service! Thessanyl was super helpful in troubleshooting some code issues I was having. They helped me within a few minutes, and the problem got fixed right away.

Esker
United States
11 months using the app
Yotpo replied June 1, 2023

Thank you for your feedback

February 21, 2023

Find these tools easy to use. But when I have needed to get help - the team are great. Roland super helpful today. He understood my question quickly and resolved. :)

Gut Wealth | Gutsy Health
United Kingdom
11 months using the app
Yotpo replied March 7, 2023

We appreciate your feedback, thank you!

July 16, 2023

This app is as good as most, and better than many. But I just had a great customer service interaction (on a weekend, no less). Jerrah epitomizes prompt, knowledgeable customer service. In just a few minutes, we got to the bottom of the issue and solved it. Thanks Jerrah, and thanks Yotpo.

gfJules
United States
11 months using the app
Yotpo replied July 18, 2023

Thank you for your kind feedback! We are glad to hear you are enjoying our app and customer services