Zendesk

Zendesk

by Zendesk

Omnichannel customer service and engagement platform

2.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    49% of ratings are 5 stars
  • 4 of 5 stars
    14% of ratings are 4 stars
  • 3 of 5 stars
    4% of ratings are 3 stars
  • 2 of 5 stars
    5% of ratings are 2 stars
  • 1 of 5 stars
    28% of ratings are 1 stars

All reviews

61 - 70 of 132 reviews

Ask And Embla

Zendesk works great with Shopify. It would be great if the full order details could be pulled to the dashboard for replying customers. Other than that, it's great, highly recommended!

Marimo Marshmallow Store

The Shopify/Zendesk integration works well and displays customer order information along with their support ticket. Much of the displayed data is linked and will take you to the relevant information in your shopify dashboard.

So far so good!

Dapper Lighting

Works very well. Haven't had any issues between shopify and zendesk.

Would recommend this app.

www.dapperlighting.com

Mayoreototal

Great integration with Shopify to have control with the costumers. Also the chat of zopim works great with our site www.mayoreototal.mx

Bokksu

Integration with Shopify was a breeze, and it's been really useful to have Shopify data within our Zendesk portal. However, sometimes the Zendesk UI is a bit difficult to navigate and find what I'm looking for.

Fctry

I think Zendesk is far superior to other systems in terms of ease of setting up the system and logic. It has helped us during a time where our inventory tracking system has been problematic so we keep record of customers orders here as well. Our response time has improved dramatically as a result of the usage, tracking, and reporting. I wish it was a bit clearer in terms of reporting the pieces that would be taken away post free-trial. Salesforce desk offers a little more robust reporting for a lesser price. The other issue I am currently having is the integration with our Ringcentral application. Its been weeks with no fix unfortunately and I'm feeling like we are being pigeon-holed into buying Zendesk's talkdesk instead, so the system is coming off as nickel and dimey

Veppocig

Loads quickly within ZenDesk and works beautifully to access our customer information and order data with one click. Saves our customer support team many clicks.

Outdoor Voices

With this integration, we're able to swiftly pull up customer information & order details. This keeps our team focusing on customer interactions rather than tracking down orders. Thumbs up!

Wipebookus

Not a bad product. Needs a few more features from a support perspective. Integration is easy and works well. But it needs to support more than one shopify store.

Labeldaddy

Amazing integration! We would definitely recommend this to any other company or business!

Great stuff!