Zendesk , 155 reviews
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Keeps all of my customers in one location on multiple sites. Works great.
Works great ! Initially had some problems with the install but once i figured it out its extremely easy and simple integration. Here are some tricks if you are having trouble:
1) The zendesk shopify app is just a link to zendesk. You have to go to your zendesk profile and go to apps and search for shopify to get the real integration.
2) Once there the app description will pretty much tell you what to do, like how to get the api keys from your shopify. This said, there were a few confusing points to take into consideration.
a) your shop url is in the form: https//:storename.myshopify.com . Use this format when installing the app
b) The order id filed id, is the unique id of the ticket field that you have created in zendesk that will have the order number in it. This can be found by going to the ticket field section, clicking on the new ticket field that you have created. The unique id will then be shown. Its usually like a 6 figure number.
Once I got these things settled all worked fine :) !
Best CS solution money can buy
Good service for automating customer service.
This app is the best for keeping all our customer emails and inquiries in one place rather than bombarding an email address. I love being able to look up the history when a customer returns with more questions. Also appreciate that our agents can have a conversation internally prior to replying.
I first installed the app 2 months ago and got a "Ooops something went wrong" error, I've contacted Zendesk support twice and to this day still never got a reply... Very dissapointing.
Hi Wild Bubz, really sorry to hear about the error you've encountered. I've looked up the ticket you've raised with our support team and have responded back via the ticket. Please let me know if you don't receive the email.
Great app for our store. Works great and we never have any issues.
Really nice CRM app.
Used it on my store: https://happypatron.com
Great app, easy to install and works well for us!
It's pretty good, almost terrific... my biggest bugbear though is it's sometimes easy to miss updated tickets.
The colour of a ticket changes from yellow to red to indicate that's it's been replied to but still 'open'; however if a customer then does respond, the colour doesn't change. So you have to keep going back to check if a new message has been left.
This could be solved simply by changing the ticket colour again. Basic but very frustrating.