Zendesk has helped us to stay in touch with our clients need, is a must have tool for those looking to have the best ecommerce support to their clients.
Dont hesitate to get their service for your ecommerce, there is no other tool like this with the support.
Zendesk should really re-evaluate talent they bring in for their app development. Their apps are clunky, not intuitive and super buggy. Their mobile app is a disaster (just read reviews on the Apple's App store) App used to work just fine. Then, for no reason, the Shopify integration just stopped working. The right pane of the support ticket (in Zendesk) used to display Shopify's order info. That's gone now. App is showing as installed on both ends (Shopify and Zendesk) yet nothing works. Attempts of deleting and re-installing proved fruitless. I am permanently deleting this piece of crap and will be looking for Zendesk replacement.
Ask And Embla
Zendesk works great with Shopify. It would be great if the full order details could be pulled to the dashboard for replying customers. Other than that, it's great, highly recommended!
Marimo Marshmallow Store
The Shopify/Zendesk integration works well and displays customer order information along with their support ticket. Much of the displayed data is linked and will take you to the relevant information in your shopify dashboard.
So far so good!
Works very well. Haven't had any issues between shopify and zendesk.
Would recommend this app.
Great integration with Shopify to have control with the costumers. Also the chat of zopim works great with our site www.mayoreototal.mx
Integration with Shopify was a breeze, and it's been really useful to have Shopify data within our Zendesk portal. However, sometimes the Zendesk UI is a bit difficult to navigate and find what I'm looking for.
I think Zendesk is far superior to other systems in terms of ease of setting up the system and logic. It has helped us during a time where our inventory tracking system has been problematic so we keep record of customers orders here as well. Our response time has improved dramatically as a result of the usage, tracking, and reporting. I wish it was a bit clearer in terms of reporting the pieces that would be taken away post free-trial. Salesforce desk offers a little more robust reporting for a lesser price. The other issue I am currently having is the integration with our Ringcentral application. Its been weeks with no fix unfortunately and I'm feeling like we are being pigeon-holed into buying Zendesk's talkdesk instead, so the system is coming off as nickel and dimey
Loads quickly within ZenDesk and works beautifully to access our customer information and order data with one click. Saves our customer support team many clicks.
With this integration, we're able to swiftly pull up customer information & order details. This keeps our team focusing on customer interactions rather than tracking down orders. Thumbs up!