Reviews (10,194)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines product sourcing, inventory management, and order fulfillment. It offers a diverse range of high-quality products and integrates smoothly with Shopify, enhancing dropshipping store operations. The app is noted for its fast shipping options, improving customer satisfaction, and responsive customer support. Additional features include custom branding options, educational resources, automated order fulfillment, and competitive pricing plans, making it a comprehensive solution for e-commerce growth.

October 9, 2024

The best shopify dropshipping app, the support is very helpful and available. Highly recommended to all the store owners out there.

Doctor EJ Store
United States
2 months using the app
Zendrop replied October 15, 2024

Thank you for your feedback! We're thrilled to hear you had a great experience with our app and support team. Your recommendation means a lot to us!

November 4, 2024

TERRIBLE!!!!
If you want to have very late shipments and angry customers, and also to be wrongfully and double charged for stuff, then this is the app for you.

It all seems easy and nice on the surface, with the well designed interface, and somewhat easy to link products to your store (when it works), but then it turns into a real mess very fast. More than half my orders took well over the 4 day window they promise (which is already very long). When this happens you will not be notified at all, there is no communication or updates. The customer service is always available but they give you generic cut and paste replies that will not actually solve the issues.
I do not understand how this company has a 4.8 rating? beware!

Genius Pet Co
United States
About 1 month using the app
Zendrop replied November 7, 2024

Thank you for sharing your feedback, and we sincerely apologize for the issues you've encountered. We understand your frustration, and we’re committed to resolving these matters. We will be reaching out to assist you further.

November 18, 2024

I would like to express my sincere gratitude for your prompt response, problem-solving skills, resolution of the issue, and courteous communication. Your assistance has greatly facilitated our work.

VitalGlam - Natural Products of Korea and the Far East
Spain
4 months using the app
September 11, 2024

What they have done for our business is incredible. The ease of sorting through products and identifying what will work for our brand has changed the dynamics of our business and allowed us to reach new heights of success.

Silkwyn
Australia
26 days using the app
Zendrop replied September 13, 2024

Thank you for the fantastic feedback! We’re delighted to hear our support has made such a positive impact on your business.

September 24, 2024

Zendrop is very helpful and very much on the ball with things, sorting out any problems you may have.

MYSKIN
United Kingdom
4 months using the app
Zendrop replied September 26, 2024

Thank you for your feedback! We’re glad to hear that Zendrop has been helpful and responsive in addressing your issues. Your satisfaction is our priority!

September 16, 2024

I would like to express my sincere gratitude to Mariane for her exceptional assistance in resolving my issue. Her professionalism, expertise, and prompt responses were instrumental in addressing my concerns effectively. Mariane's dedication and problem-solving skills were truly impressive, and I greatly appreciate her support. Thanks to her efforts, the issue was resolved smoothly, and I am very satisfied with the outcome. Highly recommend Mariane for her outstanding service!

Pumpify©
Cyprus
11 months using the app
Zendrop replied September 18, 2024

Thank you so much for your heartfelt feedback! We’re thrilled to hear about your positive experience with Mariane. Her professionalism and dedication to helping you are truly valued.

November 15, 2024

Zendrop is fantastic. Specially their customer service. I cant describe how reliable and always responds promptly,.
Thanks team

Givoora
United Kingdom
3 months using the app
October 30, 2024

They are great. Just great and responsive. Nyka from the support team was able to resolve my issue in MINUTES without any hastle. I recommend ZenDrop for everyone who would like secure sapplier!

Convy
Bulgaria
16 days using the app
Zendrop replied November 1, 2024

Thank you for your wonderful feedback! We’re so glad to hear that Nyka was able to resolve your issue quickly and efficiently. Your recommendation for Zendrop as a secure supplier is greatly appreciated!

August 21, 2024

Can't say enough great things about Zendrop. Their support team is always very responsive no matter what time of day. The integration to the store is seamless and immediate so fulfilling orders is a great experience. Not only do they have a great catalogue of products to sell from immediately but their ability to source products is just as great. Dashboard is simple to use and effective

Pennyworth Lane
United States
About 1 month using the app
November 14, 2024

Top Tier customer service, fast reply times and always a solution. Can definitely recommend!

glimely
Germany
26 days using the app