Reviews (10,211)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines product sourcing, inventory management, and order fulfillment. It offers a diverse range of high-quality products and integrates smoothly with Shopify, enhancing dropshipping store operations. The app is noted for its fast shipping options, improving customer satisfaction, and responsive customer support. Additional features include custom branding options, educational resources, automated order fulfillment, and competitive pricing plans, making it a comprehensive solution for e-commerce growth.

Edited May 10, 2024

friendly interface and professional support. All services available in one platform. Zendrop has been in this business longtime, they know what they are doing.

EveryBodyStore
United States
About 1 year using the app
May 26, 2024

Yes sometimes the ali import doesnt work but you can ask for help and they do a excellent work off helping. First ask than complain people.

Voseya
Netherlands
6 months using the app
June 5, 2024

Support response was really fast and helpful!

PureRelaxVibes
Estonia
7 months using the app
June 6, 2024

Amazing support, fast response for a very easy to use app.

Goodgadget
United States
4 months using the app
May 6, 2024

The response to my problems was dealt with quite quickly, things that I found very positive on the part of Zendrop, their customer service is good.

AuraHome
Mexico
3 months using the app
January 18, 2024

I was a zendrop fan unti my first order was placed by my room mate, who was wanting to help me get my first sale, which is often the hardest one o get. I recieved a fraud alert, in big red letters saying there was a hi probability it would be a charge back,, Id like to know why and how this conclusion was reached when all the criteria was met with flying colors. every one of the markers was positive. after reading the explanation, you know, the one that says everything was all good and positive, I was dumbfounded, as was my roommate who was sitting there with me when this all happened and neither of us could understand why the alert came up. Hes very responsible with his money, he had more than enough to pay for his order, in fact the money was paid for the purchase very quickly. He wanted that massager as well as a few other things, to which he also told me hed be making his purchases elsewhere. Hes never been told before that hes a high risk to buy anything anywere, but he told me thats why he will go elsewhere to make his purchases. Even after I asked zendrop to fulfill the order, and said it was my room mate, I was told NO! Im very seriously thinking of getting a different supplier as this is not how I will choose to operate my business. This breaks my heart, as I loved how easy and user friendly your company is but I also know that i cant work that way.
Id like to first say that I love your app and love how easy it is to integrate your products to my store,,, I appreciate all that. I understand now who made the choice not to fullfill my order and I will be reaching out to shopify . Your employees were very kind and eager to help me in all of my frustration. I was holding blame with the wrong folks. I will say that the reason Im giving 5 stars is because of the willingness to help me and the empathy shown me by your staff. needed someone to listen to me and they did, they werent quick to judge me, they listened., thats a very important skill/trait to have in customer service..otherwise i guess i still would have given a 5, just because i love you guys and your app. thank you for listening to my frustrated and angry attitude, I did do my best not to be obnoxious or rude,,,, thats not me.. so thank you.. ill share my frustrations with the proper people.

Daves Ecom Outlet
United States
4 months using the app
May 16, 2024

Great customer service and interface. Simple and easy to use. Does everything you need.

stuff
United States
6 months using the app
May 16, 2024

Fast, easy, best and great help when you need it - Thanks Ellah.

Opaldo
Slovenia
5 months using the app
July 7, 2024

Zendrop Customer Service is Excellent.

Myacra
India
9 days using the app
June 30, 2024

All products

Harmony market center
United Arab Emirates
About 2 months using the app