Reviews (10,202)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines product sourcing, inventory management, and order fulfillment. It offers a diverse range of high-quality products and integrates smoothly with Shopify, enhancing dropshipping store operations. The app is noted for its fast shipping options, improving customer satisfaction, and responsive customer support. Additional features include custom branding options, educational resources, automated order fulfillment, and competitive pricing plans, making it a comprehensive solution for e-commerce growth.

July 30, 2024

Very bad platform. Working with them leads to failure. They ship garbage to customers not products, unlike shipping, which often lasts a month or more. You will get many refunds

finds voyage
United Kingdom
8 months using the app
Zendrop replied August 1, 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

September 17, 2024

Great platform for the auto DS . Highly Recommended

My Store
United States
About 2 months using the app
Zendrop replied September 20, 2024

Thank you for your recommendation! We're glad to hear you're enjoying the platform for Auto DS. Your support means a lot to us!

Edited November 16, 2024

I installed the app on my store and then uninstalled it. I am still charged. why is that? it was free trial and as soon as i realized I dont need the app I uninstalled it from my shopify store. But I got the bill. Please stop charging me for no reason

VEESORA
United Kingdom
1 day using the app
Zendrop replied November 20, 2024

We sincerely apologize for the confusion and any inconvenience this has caused. It’s certainly not our intention to charge you for services you did not use. We’ll reach out to assist you further and ensure this is resolved.

August 1, 2024

I've started using zendrop recently, and they've been great. makes fulfilling your order easy, and their customer support is great.

GYM HÄUS
United Kingdom
About 1 month using the app
August 27, 2024

Ian from Zendrop support was very helpful.

The Paws Parade
United States
4 months using the app
July 23, 2024

Joshua was fantastic, got rid of my doubts and was very quick with it too! Amazing platform

FemmeGlow
United States
2 months using the app
July 12, 2024

I recently started using Zendrop for my e-commerce business, and I must say, their customer service has been exceptional. From the moment I signed up, the team at Zendrop has gone above and beyond to ensure my experience is smooth and hassle-free.

The onboarding process was seamless, thanks to the detailed guidance provided by their support team. They were always available to answer my questions, no matter how trivial they seemed. I particularly appreciate their prompt response times – I never had to wait long to get the help I needed.

Zendrop's customer service representatives are knowledgeable, friendly, and genuinely invested in helping their customers succeed. They provided me with useful tips and tricks to optimize my store and were proactive in resolving any issues that arose.

One instance that stood out was when I encountered a problem with product synchronization. The support team quickly identified the issue and walked me through the steps to fix it. Their patience and expertise turned a potentially frustrating situation into a positive learning experience.

Overall, Zendrop has impressed me with their dedication to excellent customer service. Their team is a valuable resource, and their commitment to customer satisfaction is evident in every interaction. I highly recommend Zendrop to anyone looking for a reliable and supportive dropshipping platform.

STOMART ONLINE
United Kingdom
12 days using the app
July 1, 2024

Zendrop has been a game-changer for my e-commerce business! The platform is incredibly user-friendly, making it easy to find and source mostly high-quality products. The shipping times could be better. However, reliable customer service ensure I am always satisfied. Plus, the seamless integration with my online store saves me so much time and effort. Highly recommend Zendrop for anyone looking to elevate their dropshipping business!
Also, Jeffrey is great!

BRUTE GYM GEAR
Mexico
4 months using the app
August 12, 2024

support was quick to respond and helpful

Young Grannies
United States
Over 1 year using the app
July 12, 2024

Amazing Customer service (God bless you Jinky from the support team). Replies within 1mn, and offered great help with my billing issue ! Wish all the Dropshipping companies were like Zendrop. I started using the product today, and even before I start using it for my shop, I am already delighted by the user experience, and my experience with the customer service team. Highly recommended !

900.fr
France
27 days using the app