The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Really Great App if you're a serious Dropshipper looking to really increase the AOV of your store. Highly Recommended!
Jim and Tonic Distillery
very good app with great support and resources to help you maximise your upsells. has paid itself back within a few days. really enjoy the resources Ezra shares about this app and e-commerce in general.
Love this app! We had been running a difference upsell app and it was not doing much. No joke, within an hour after setting up our first funnel we had two upsells convert with minutes of each other! Can't wait to see the results over the long term.
Truth Superfoods Ltd
We’ve been using this app with great success. Have tried other pre and post purchase applications, but OCU is hands down the best one we’ve come across in terms of flexibility, ease of use and how intuitive the interface is. Love how it is now seamlessly integrated with the Shopify checkout. This app just keeps getting better! Thanks Zipify team!
Can you think of a solution where customers stop making the upsell purchase on accident? about 10-15% of upsells are canceled because customers didn't mean to buy. We even use the message fields to ensure customers understand its a second order. This creates extra work for us to cancel orders and not accidentally ship two orders to customers. UPDATE WARNING: 4/05 Just when you think the app can't get any worse, they are now adding products to the paid cart, and then OCU will remove it from the cart and refund customer. ShipStation won't recognize the change so this will lead us to send items unpaid for if you don't check every order manually.
Hey Lamborghini thanks for leaving a review. We looked into your upsell offers and discussed this with the team to see about avoiding the high refund rate you are experiencing and we have a few recommendations for your offers...
First, if you're going to offer one more of the same product then it's important to make it super clear that this is in addition to what they've already purchased. We can see you're doing some of that already! But a more clear headline that says something like, "Thank you for your order, your order is complete".
We also recommend offering an upsell product that costs less than the original product they bought. Some may refund due to buyers remorse after seeing the final price of what they just bought. For example a wine glass set.
If you are going to offer the same thing as they just bought, since it's a higher price point some more left right content explaining the offer and how it's in addition to the original order would be helpful.
Give that a shot and see if refunds come down.
Best Upsell app out there! With OCU it's like printing free extra money!
A special thanks to the support team as well, they are always ready to help!
HANDS DOWN the best upsell app I've ever used. It integrates perfectly with shopify - now with their native version - and the ONLY reason why they don't have more reviews is because they've switched over from their old app that wasn't native vs this app that integrates at the push of a button with your Shopify store. There's no extra configuration needed - you literally create your upsells, and boom - you're done. Oh, and the fact that you can also offer pre-purchase upsells to increase your revenue by another 10-15%... well - that's just dandy. It pays for itself. The post-purchase upsells + downsells are so good, and split testing is EASY. Enough tests and you'll turn the exact same product offer making $1 on the back-end to $3 on the back-end. Now, that's something. You don't need to second guess whether or not there's a better app out there, because the people that made this are legendary. Ezra - the guy who kickstarted this - along with their dandy customer service team (who are AMAZING by the way) - have $100million revenue from their own stores. AND they use THIS on their own stores, along with their other Zipify apps. Doesn't that tell you something? If they're willing to put their revenue on the line, then their money is where their app is. They invest time into their app, BECAUSE they use it on their stores - not the other way round. They test new features on their own stores BEFORE they release it to you - and that's how you know you're getting the best of the best. Because they run split tests, and then they roll out the features based on the results of those split tests.
The customer service is the best I have seen. Great products... Great Support. Highly recommend trying the app for your store.
Support was amazing to help get everything setup, and the results have been awesome. Have seen increases in revenue from day 1, and have had a consistent increase in AOV since installed. Highly recommend this app for any store.
FlowerPower™ Feminine Health
Trying to get this to work. Their customer support (Paul) has been fantastic. Prompt responses to all my questions. Thank you.