Reviews (3,662)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed, real-time tracking updates for both domestic and international shipments, enhancing customer satisfaction. Its seamless integration with Shopify and PaySync simplifies order and payment management. The user-friendly interface and customizable tracking page help maintain brand consistency, while automation features reduce customer inquiries by sending tracking notifications directly. Merchants also appreciate the reliable performance and responsive customer support, with team members like Odie and Emily receiving specific praise for their helpfulness.

September 6, 2022

I love this app! Customer Support is also so nice and helps you out with everything, :) I highly recommend!

TRUE TRENDS
Germany
Over 1 year using the app
17TRACK replied September 7, 2022

Dear TRUE TRENDS Team,

We are so pleased to get your recommendation because our APP and Customer Service make you satisfied!❤️

Hope our APP and Customer Service will bring you a better experience in the future! ❤️

Please do not hesitate to contact us with any feedback, we will help you as always! ❤️❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

September 19, 2023

Highlighting Key Features:
This app has everything I needed and more. The robust features, seamless integration, and user-friendly interface make it a must-have for any Shopify store owner.

Favor Graphics
Vietnam
Over 1 year using the app
July 12, 2022

It is also easier to use, track the progress of logistics, customer tracking orders, etc., saving more time.

Neusin
China
Over 1 year using the app
17TRACK replied July 13, 2022

Hi Neusin!

Thank you so much for giving us such a high rating! 😊

We were pleasantly surprised to learn that our tracking page can save you time. Yes, our tracking page allows users to self-track, which greatly reduces customer service efforts!🤩

Your satisfaction is our motivation, we will try our best to create the APP that makes users more satisfied! 💪 Let us look forward to the future together! 😊

If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.

Thanks again for your support and recognition!
Best regards,
17TRACK

March 15, 2023

Great App for reviews. Very good support. Tina really helped me alot. I recommend it for everyone who wants the customers to track orders.

Ayna Home
Germany
Over 1 year using the app
17TRACK replied March 21, 2023

Dear Friend,
Thank you so much for choosing 17TRACK!❤️
We are delighted that our customer service has been rated so highly by you!❤️
I'm very proud of our customer service for doing a great job serving our valued users!😊 We'll also let Tina know that you've rated her very well!
If you need anything, just leave us a message. We will be here to assist. ❤️
Best regards,
17TRACK

January 4, 2023

SImple en werkt goed waarvoor het bedoeld is. De vriendelijke klantenservice geeft enorm snel en goed antwoord op de lastige vragen die je eventueel hebt

Zolaa.nl
Netherlands
Over 1 year using the app
17TRACK replied January 16, 2023

Beste vriend,

Hartelijk dank dat u onze waardevolle gebruiker bent.
Onze Shopify APP is ontworpen om gemakkelijk te gebruiken en handig te zijn voor gebruikers.
We zijn verheugd dat onze klantenservice zo hoog is beoordeeld door u! ❤️
Ik ben erg trots op onze klantenservice voor het doen van een geweldige baan ten dienste van onze gewaardeerde gebruikers! 😊
Als u iets nodig heeft, laat ons dan een bericht achter. We zullen er zijn om te helpen. ❤️
Nogmaals bedankt voor uw steun en erkenning!

Met vriendelijke groet,
17TRACK

Edited August 22, 2022

Great APP, straightforward to install, gives you up to 50 shipments per month for free, and very detailed tracking. Best option for me and very good service.

MaxStore4U
Israel
Over 1 year using the app
17TRACK replied July 4, 2022

Hi MaxStore4U,

Thank you so much for sharing your feedback with us! 🥰

We are very glad that you are satisfied with our APP! 🥰

"very detailed tracking" We partner with 1000+ carriers worldwide to show the tracking info in one place. We will continue to work hard to support data synchronization for more carriers.💪

Your satisfaction is our motivation, we will try our best to create the APP that makes users more satisfied! 💪 Let us look forward to the future together! 😊

If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.

Thanks again for your support and recognition!
Best regards,
17TRACK

Edited August 3, 2024

Very good app, I don't have to worry about sending tracking information to my customers, very easy to use. Tony helped me to set up the new tracking page and now looks even better.

true-deals-club
United States
Over 1 year using the app
17TRACK replied June 1, 2023

Hello, thank you for your long-term support of 17TRACK!

Our Shopify APP is designed to be easy to use and convenient for you. Email Notifications can be chosen to notify your customers or yourself, which will keep you and your customers informed of the status of orders, and will help increase your customer's satisfaction and your sales.
Please feel free to contact us with any feedback, we will help you as always!❤️

Best regards,
17TRACK

October 13, 2022

17TRACK is the best logistics tracking program I've ever seen. After using it, it has reduced a lot of paypal complaints, which makes it easier for me and my customers.

Lenejewelry
China
Over 1 year using the app
17TRACK replied October 14, 2022

Dear Friend,

Thanks for sharing this good news with us! ❤️Your satisfaction is our greatest satisfaction and return!

If you need anything, just leave us a message. We will be here to assist.❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

June 13, 2022

This is really good, the app works great and their customer service is on point! Thank you 17track! (:

Celoo ישראל
Netherlands
Over 1 year using the app
17TRACK replied June 13, 2022

Hi Celoo ישראל,

Thank you so much for sharing your feedback!

We are so glad that our APP can help you in your business and our team's action have resulted in a satisfied user!

Your satisfaction is our motivation, we will continue to work hard for the user to create a more satisfactory APP!

If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.

Thanks again for your support and recognition!
Best regards,
17TRACK

July 4, 2022

We found Track17 about a year ago. It is an excellent addition to our customer support platform and is a fantastic service to track undelivered orders so we can be pro-active and alert customers to collect their orders, thereby avoiding expensive returns and resends. There was a slight glitch when NL post made some changes to their website, and again when Shopify forced an upgrade, but the team at Track 17 resolved the issues quickly and handled things professionally and effectively to get us back on board. Thank you!

SANUSq Liposomal
Hong Kong SAR
Over 1 year using the app
17TRACK replied July 5, 2022

Hi SANUSq Liposomal,

"We found Track17 about a year ago. It is an excellent addition to our customer support platform and is a fantastic service to track undelivered orders so we can be pro-active and alert customers to collect their orders, thereby avoiding expensive returns and resends. " Thanks for your continued support ! 🥰

"There was a slight glitch when NL post made some changes to their website, and again when Shopify forced an upgrade, but the team at Track 17 resolved the issues quickly and handled things professionally and effectively to get us back on board. Thank you!" You are our valuable user and we are committed to providing you with the best service and assistance! 😊

Your satisfaction is our motivation, we will try our best to create the APP that makes users more satisfied! 💪 Let us look forward to the future together! 😊

If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.

Thanks again for your support and recognition!
Best regards,
17TRACK