17TRACK Order Tracking

17TRACK Order Tracking

Reviews (3,975)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing operational efficiency and customer satisfaction. It features a user-friendly interface, real-time tracking, integrated payment management, and customizable tracking pages. Merchants appreciate its streamlined shipment management and the responsive, helpful customer support team, making it a valuable tool for optimizing shipping processes.

April 4, 2023

There are many different ways to track packages from many carriers. Tina our customer service person was very helpful.

Takelias Fashion and Beauty
United States
About 1 year using the app
17TRACK replied April 10, 2023

Dear Friend,
Thank you so much for choosing 17TRACK! ❤️
We partner with 1700+ carriers worldwide to show the tracking info in one place, we will continue to work hard to support data synchronization for more carriers.💪
Please feel free to contact us with any feedback, we will help you as always! ❤️
Best regards,
17TRACK

June 21, 2022

Frankly, I can say that 17TRACK is the best order tracking app that I have used. Prices are reasonable, excellent features, super great customer support with fast replies as well as able to solve all the problems in time and many more. Really thank you to Erin and Lichee for their assistance and their team. Thank you and appreciate it. Highly recommended.

GEON ALPS
Singapore
About 1 year using the app
17TRACK replied June 21, 2022

Hi GEON ALPS,

Thank you so much for giving such a high rating!

We are so glad that our APP and team actions bring in a satisfied user!

Your satisfaction is our motivation, we will continue to work hard for the user to create a more satisfactory APP!

If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.

Thanks again for your support and recognition!
Best regards,
17TRACK

February 15, 2023

It is very convenient to provide tracking information for customers and yourself. 17track's customer service is also better than the competitors. The only downside is that they seem to have raised prices

HAKII
Hong Kong SAR
About 1 year using the app
17TRACK replied February 17, 2023

Dear Friend,

Surprisingly! You have been our user for 9 months!
Thank you so much for your continued support and trust!❤️
Email Notifications can be chosen to notify your customers or yourself, which will keep you and your customers informed of the status of orders so which can help increase your customer's satisfaction and your sales.We will continue to work hard to optimize the APP for a better user experience!
If you need anything, just leave us a message. We will be here to assist. ❤️
Best regards,
17TRACK

May 8, 2023

Helpful staff and a responsive chatbot there to help always. I found it easy to customize to our needs. Recommended.

LaMome
Hungary
About 1 year using the app
January 13, 2024

Suiveur de commande impecable

LondonTrap
United Kingdom
17 days using the app
August 23, 2022

This is very useful, customers can track the package on the store page and it is convenient for us to communicate with our customers.

JESJE
Taiwan
About 1 year using the app
17TRACK replied August 23, 2022

Hi JESJE Team,

Thank you for choosing 17TRACK!🤩❤️

Yes! Adding a tracking page to your store will allow your customers to self-track their packages, which will reduce your customer service workload!

Your satisfaction is our motivation, we will try our best to create the APP that makes users more satisfied! 💪 Let us look forward to the future together! 😊

If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.

Thanks again for your support and recognition!
Best regards,
17TRACK

Edited December 22, 2022

17track for me the best. I've been using them for a long time and I love how accurate they are. I recommend them 100%

MyStoreLiving
United States
About 1 year using the app
17TRACK replied December 26, 2022

Dear Friend,

Thank you so much for your continued support and trust!❤️

We partner with 1400+ carriers worldwide to show the tracking info in one place so you can get information about your packages. We will continue to work hard to support data synchronization for more carriers.💪

If you need anything, just leave us a message. We will be here to assist. ❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

July 18, 2023

An awesome app which allows you to track most of the tracking numbers from various platforms. It has beautiful tracking page, and allows you to choose different couriers such as USPS, DHL and Fedex for a more accurate tracking. It's a must download app for all online merchants.

Señorita J
United States
About 1 year using the app
August 4, 2022

查询包裹很方便,安装也很方便,我把它放在了页脚。喜欢输入订单号和邮箱就可以查询的功能,能查询到的物流商也有很多,就是部分亚马逊配送的包裹查询不到,不过并不妨碍。感谢客服团队专业的支持和帮助!:):):)

Pecute
China
About 1 year using the app
17TRACK replied August 5, 2022

您好!Pecute 团队!

非常感谢您如此真诚地分享您的使用体验感!感谢您对17TRACK的支持!

关于“部分亚马逊配送的包裹查询不到” 的问题,我们技术人员已经为您进行检查并解决了!请您再次尝试查询 😊

如果您在使用APP的过程中遇到任何问题,请随时与我们联系!我们会尽快答复并响应您!😊

再次感谢您的支持和认可!

17TRACK

September 22, 2022

对我们帮助非常大,前两天还有个客户因物流查询问题不便捷、没有提示找们倾诉。
1.通过此应用,能帮我们非常便捷的掌握各个订单的物流信息,也能自动跳转,也能将物流信息第一时间转递给客户。
2.数据功能和自动化功能强大。
3.物流公司和渠道应用含概齐全。
4.应用自动及功能强大、简单易操作。
5.信息更新及时。

andylifehome
China
About 1 year using the app
17TRACK replied September 23, 2022

您好! 亲爱的朋友!

很喜欢您如此有总结性的评价呢!!!能感受到您对我们APP了解得很全面!非常感谢您的支持和信任!也非常感谢您将此体验感与我们进行分享~

此外,关于您说的 “客户因物流查询问题不便捷、没有提示找们倾诉。” ,能否请您联系下我们团队告知详情,以便我们更好地为您提供帮助~

如果您需要任何其他支持,请随时与我们联系。❤️

再次感谢您的支持和认可!

17TRACK