Reviews (3,672)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed, real-time tracking updates for both domestic and international shipments, enhancing customer satisfaction. Its seamless integration with Shopify and PaySync simplifies order and payment management. The user-friendly interface and customizable tracking page help maintain brand consistency, while automation features reduce customer inquiries by sending tracking notifications directly. Merchants also appreciate the reliable performance and responsive customer support, with team members like Odie and Emily receiving specific praise for their helpfulness.

February 15, 2023

对于初创企业来说,这个插件简直太棒了。不仅能帮助顾客提升购物体验,也能节省我们的售后成本。关键还是免费的。不仅能免费获得完善的服务支持,对于店主提出的有益建议也会酌情接受。
对于中国商家来说,这已经是完美无缺的插件了

Pandrohouse
United States
7 months using the app
17TRACK replied February 17, 2023

亲爱的用户朋友!您好!
非常感谢您选择17TRACK!
在您的商店里添加品牌查询页,客户不仅可以在您店铺内自助查询,以减少您客服的工作量,也可以使客户流量留存,促进二次销售,提升商品曝光机会哦~
我们也会继续努力优化APP,给用户朋友们带来更好的体验!
若需要任何其他支持,请随时与我们支持团队联系!我们会尽快响应您!
再次感谢您的支持和认可!
17TRACK

September 7, 2022

Beatiful service! Very nice customer service. Easy to understand and set in your e-commerce. Only 5 stars for it.

Volcano Store
Italy
7 months using the app
17TRACK replied September 7, 2022

Dear Volcano Store Team,

Thank you so much for your high evaluation of our APP and Customer Service! ❤️ You are more than just five stars in our hearts, too! ❤️

If you need anything, just leave us a message. We will be here to assist. ❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

December 24, 2022

Very professional and useful plugin, allow our client to track their orders. I recommand the use of 17TRACK.

AWRA
France
7 months using the app
17TRACK replied December 26, 2022

Dear Friend,

Thank you so much for being our valuable user!❤️

Also, adding a tracking page to your store so that your customers can track packages by themselves can greatly reduce your workload!❤️

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

April 13, 2023

great and works good would recommend to all trying to use tracking services works really well and no issues

Drip® - Portable Ice Tub
Canada
7 months using the app
17TRACK replied April 17, 2023

Dear Friend,
Thank you so much for being our valuable user! ❤️
We partner with 1700+ carriers worldwide to show the tracking info in one place so you can get information about your packages. We will continue to work hard to support data synchronization for more carriers. 💪
Please feel free to contact us with any feedback, we will help you as always! ❤️
Best regards,
17TRACK

September 22, 2023

In today's fast-paced business environment, the need for a reliable and efficient shipping company cannot be stressed enough.
From the very beginning, their meticulous approach to understanding our business needs stood out. Their technology-driven approach is a testament to their commitment to excellence. Their user-friendly tracking system, real-time updates, and insightful data and there customer response Is prompt and reliable.

Shop Nova Nest
United States
7 months using the app
July 26, 2022

I recommend you if you want to have a good app for tracking your customers' packages. The customer service is really responsive, understanding and listens to us. Very good order tracking app. Lots of settings possible.

Valkyrie Jewelry
China
7 months using the app
17TRACK replied July 27, 2022

Hi, Valkyrie Jewelry Team!

Thank you for recommending us so highly!

We are happy that our customer service and app have brought you such a great experience.

Hope we will bring you more better experience in the furure!

Thanks again for your support and recognition!

Best regards,
17TRACK

August 26, 2022

Application très utile pour le tracking des commandes
Facile à installer et à personnaliser, la synchronisation se fait automatiquement

FINIEVA JEWELRY
United Kingdom
7 months using the app
17TRACK replied August 28, 2022

Chère équipe de FINIEVA JEWELRY,

Merci beaucoup pour une critique si spécifique et sincère de notre APP !

N'hésitez pas à nous contacter pour tout commentaire, nous serons là pour vous aider, comme toujours !❤️.

Merci encore pour votre soutien et votre reconnaissance !
Meilleures salutations,
17TRACK

June 20, 2022

Very useful, customers can check the logistics in real-time on the website. Customer service can also basically answer your questions in seconds, which is good. The only drawback is that the order email charges are a bit high.

Fnkstore
China
7 months using the app
17TRACK replied June 20, 2022

Hi Fnkstore,

Thank you so much for sharing your feedback!

We are so glad that our APP and team actions bring in a satisfied user!

Your satisfaction is our motivation, we will continue to work hard for the user to create a more satisfactory APP!

"The only drawback is that the order email charges are a bit high." Our Email Notifications Function is free. If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.

Thanks again for your support and recognition!
Best regards,
17TRACK

February 21, 2024

très bonne application de suivi de colis ! je recommande.

Éclat De Coeur
France
12 minutes using the app
April 24, 2023

They solved my issue a few mins after I reach them. Definitely the best app ever. Very helpful customer service.

Silco Haus
Australia
7 months using the app
17TRACK replied May 9, 2023

Hi, thank you so much for being our valuable user!❤️
I'm so proud of how well our customer service has done a great job serving our users! 😊
If you need anything, just leave us a message. We will be here to assist.

Best regards,
17TRACK team