17TRACK Order Tracking‑PaySync
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Highlights
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Based in United States
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Use directly in Shopify admin
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Works with the latest themes
About this app
Launched
January 4, 2021 · Changelog
Languages
English, Chinese (Simplified), Chinese (Traditional), French, German, Spanish, Italian, Portuguese (Portugal), Swedish, and Dutch
Categories
Customer order tracking , Order and shipping reportsWorks with
Shopify Flow, CheckoutGlobal Order Tracking to reduce support requests, improve shopper experience, & upsell new products.
Improve the shopper experience while increasing upsell & cross-sell opportunities! By providing a self-service tracking page, your customers can quickly answer the "Where's my order?" question without making any service requests. Status notifications and featured products on the tracking page drive incremental sales. Suit for hide off-shore fulfillment. Decrease chargebacks & speed up funds release with PayPal Push. Have questions? Reach out to us via chat or email 24/7.
- Global Tracking. Track your international & domestic packages together.
- Customized tracking page. Let buyers lookup orders on your site.
- Triggered Email. Let customers know as soon as their order status changes.
- Buyer Protection. Allow customers to protect orders against loss, damage, delay.
- Gain insights in a glance to shipment delivery and exception performance.
Pricing
14-day free trial14-day free trial
Free
- 50 shipments
- Shopify shipping status and native emails
- Shopify tracking page
- Email notifications
- Collection platform auto-sync
Basic
$9 / month
or $86/year and save 20%
$0.05 per extra shipment above 100
- 100 shipments per month
- Shopify tracking page
- Buyer protection
- Tracking number redirection
- Shopify shipping status and native emai
Pro
$79 / month
or $758/year and save 20%
$0.05 per extra shipment above 2000
- 2000 shipments per month
- Multilingual tracking pages
- Order export
- Product recommendations widget
- Remove the 17TRACK logo
Premium
$239 / month
or $2,294/year and save 20%
$0.08 per extra shipment above 3000
- 3000 shipments per month
- Transit time analysis
- On-time delivery analysis
- Exception orders analysis
- Customize email conditions
14-day free trial
Free
- 50 shipments
- Shopify shipping status and native emails
- Shopify tracking page
- Email notifications
- Collection platform auto-sync
Basic
$9 / month
or $86/year and save 20%
$0.05 per extra shipment above 100
- 100 shipments per month
- Shopify tracking page
- Buyer protection
- Tracking number redirection
- Shopify shipping status and native emai
Pro
$79 / month
or $758/year and save 20%
$0.05 per extra shipment above 2000
- 2000 shipments per month
- Multilingual tracking pages
- Order export
- Product recommendations widget
- Remove the 17TRACK logo
Premium
$239 / month
or $2,294/year and save 20%
$0.08 per extra shipment above 3000
- 3000 shipments per month
- Transit time analysis
- On-time delivery analysis
- Exception orders analysis
- Customize email conditions
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
2,830 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its comprehensive tracking capabilities, supporting a variety of carriers for both local and international shipments. They value the real-time updates, automation features, and user-friendly interface. The seamless integration with PaySync for payment management is also praised. Merchants find the mobile app useful for tracking on the go and appreciate the automated notifications for customers. The quick setup, customization options, multi-language support, and responsive customer service are also highly regarded.
Incredible Tracking Experience!
I've been using the 17Track app for a while now, and I can't express how satisfied I am with its performance. This app has truly transformed my tracking experience for shipments and packages.
fantastic App for track order
Absolutely terrible support, many technical problems & poor development. They published an update that shut down our checkout for 2 days. Shopify determined they were the cause and they would not believe anyone. Nothing worse than a company that gaslights its customers. They won’t last long on Shopify.
Dear Customer,
Thank you for your time,We apologize for the inconvenience!
Upon investigating, we found that the reason why the cart page refresh is because of the Update interface from the theme, which cause the glitch of the cart page even if the Protecion is disabled. already send the video for your reference.
As for our last update, it is only related to the the User Interface, not related to the frontpage, this is the updating parts:
New Dashboard for Green Shipping Protection——17TRACK User Interface
New Filtering Options in the Green Shipping Protection List——17TRACK User Interface
During this process, we never meant to ignore this issue, it's just a conclusion after troubleshooting.
the effort including more than 31 hours that we did from 2 teams, we cared and focused on your issue, we'd really love to help you with the issue for the further help.
If you'd like, we can try to locate the codes related to the Update interface that causes this problem as long as we get your permission.
Because for now, we noticed that you already diabled the Protection while the issue still exists when the product or the product quantity is changed, and if we want to find the related codes part, we still need to do further checking after getting your permission.
At the same time, please let us know your expectations on this problem because it really beyound our access and we will provide our help and suggestions.
Looking forward to your reply!
17TRACK Team
About this app
Launched
January 4, 2021 · Changelog
Languages
English, Chinese (Simplified), Chinese (Traditional), French, German, Spanish, Italian, Portuguese (Portugal), Swedish, and Dutch
Categories
Customer order tracking , Order and shipping reportsWorks with
Shopify Flow, CheckoutBuilt by 17TRACK
About 17TRACK
4.9 average rating
3 years building apps for the Shopify App Store
Tian An Cloud Park,NO.2018,Xuegang Road, Shenzhen, GD, 518000, CN
Support
Send a message+86 19926413620
intl@17track.net
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