Reviews (334)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for automating the transfer and categorization of e-commerce transactions across platforms like Shopify, Xero, Etsy, and Amazon. It simplifies reconciliation, enhances financial decision-making, and supports multiple payment gateways and sales channels. The customer support team is praised for being knowledgeable and responsive, often resolving issues quickly through various communication methods. This app is recommended for its robust features and excellent ...

April 15, 2024

Helpful support staff and useful information and transferring from Shopify to QBO, if you use both systems. Makes the accounts easier to handle.

IronSupports
United States
Over 1 year using the app
A2X Software Limited replied June 28, 2024

We love to hear that A2X is making your accounts easier to handle! We’ll be here when you need us. Cheers to automated and efficient ecommerce accounting!

July 16, 2024

This product is excellent. Customer service is among its best features. The customer support team is always quick to respond and will troubleshoot any issues until they are resolved. Strongly recommended!

JB Racks
Australia
2 months using the app
A2X Software Limited replied July 23, 2024

We're thrilled to hear you're enjoying A2X and experiencing gold standard customer support! Thank you for your recommendation—it means a lot! Cheers to happy ecommerce ...

April 7, 2024

I just start working for my company and this is my first time using A2X.
I am very impressed with the way how is set up.
and the support staff are wonderful. they will reply to you after few minus and they show you how to do it or fix the problem in an easy way to understand.

Original Kit Co
Australia
29 days using the app
A2X Software Limited replied June 28, 2024

Thank you for sharing your positive feedback! Our support team is committed to providing a gold standard customer experience and we’re happy to hear we’ve exceeded your ...

June 16, 2024

I needed some clarification and Ling was great in helping me fix a problem. Thanks Ling.

Reid Cycles
Australia
About 1 year using the app
A2X Software Limited replied July 3, 2024

Thank you for your kind words, Reid Cycles! Ling is a brilliant team member and we’re happy to hear she helped solve your ecommerce problems. We’ll be here when you need us : ...

May 16, 2024

I recently had the pleasure of working with Nicole from A2X during our integration of their accounting software with our Shopify app for Xero. From the outset, Nicole was nothing short of legendary. Her expertise and patience made the entire process seamless and straightforward.

Nicole's deep understanding of both A2X and Xero, combined with her readiness to tackle any challenges that came our ...

OTAA
Australia
14 days using the app
A2X Software Limited replied July 3, 2024

What an epic experience! Nicole is indeed one of our legendary team members and we’re so happy to hear that she provided such exceptional support! Cheers to seamless, ...

March 19, 2024

Does what it is meant to do with a clean and easy interface. Customer support, when I've had to ask some questions, is responsive and excellent.

vuzz.co
United States
6 months using the app
A2X Software Limited replied April 7, 2024

Thank you so much for taking the time to share your positive experience. We appreciate your kind words and it motivates us to keep providing exceptional service to all our ...

August 21, 2024

Excellent customer support. Highly recommended.

Baby's Luxury Lane
Australia
3 months using the app
A2X Software Limited replied August 30, 2024

Thanks for the fantastic review, Baby's Luxury Lane! We love to hear you had an excellent experience with our support team. Your recommendation means a lot to us! We’ll be ...

July 3, 2024

Shopify support always replies fast and resolves issues fast and accurate

Card.Gift
Australia
Over 2 years using the app
A2X Software Limited replied July 8, 2024

Thank you for your review. Our support team is comprised of numerous specialists, and all of us are very experienced with Shopify and all other integrations we offer. At A2X, ...

March 13, 2024

The app is great and has dramatically helped with complex ecommerce accounting. However, the real star of the show is the customer service provided by the team. Andrea and the team are absolutely fantastic! It's the best customer service I've received from a SaaS provider. They went above and beyond to help me with many issues I was confused about.

Gymwash
United Kingdom
25 days using the app
A2X Software Limited replied March 17, 2024

Thank you so much for the glowing review! 💫

We're thrilled to hear that A2X has been a game-changer for your ecommerce accounting needs.

Andrea and the team are indeed the ...

June 7, 2024

Couldn't be happier as a shopify operator and my accounting firm is very pleased as Quickbooks Plus users. The only time we had an issue we contacted support and got a response right away. Ling Lee from A2X took great care of us and I'm confident in their team and this solution going forward.

SAMi - The Sleep Activity Monitor
United States
8 days using the app
A2X Software Limited replied July 3, 2024

SAMi - we’re happy A2X makes you happy! Ling is an amazing team member and we’re thrilled that she took great care of you! We appreciate your support and kind words :-)