Reviews (334)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for automating the transfer and categorization of e-commerce transactions across platforms like Shopify, Xero, Etsy, and Amazon. It simplifies reconciliation, enhances financial decision-making, and supports multiple payment gateways and sales channels. The customer support team is praised for being knowledgeable and responsive, often resolving issues quickly through various communication methods. This app is recommended for its robust features and excellent support.

June 7, 2024

Couldn't be happier as a shopify operator and my accounting firm is very pleased as Quickbooks Plus users. The only time we had an issue we contacted support and got a response right away. Ling Lee from A2X took great care of us and I'm confident in their team and this solution going forward.

SAMi - The Sleep Activity Monitor
United States
8 days using the app
A2X Software Limited replied July 3, 2024

SAMi - we’re happy A2X makes you happy! Ling is an amazing team member and we’re thrilled that she took great care of you! We appreciate your support and kind words :-)

June 3, 2024

Great integration and AWESOME customer support - super quick to respond anytime I have questions!

Cette
United States
4 months using the app
A2X Software Limited replied July 3, 2024

Cette - thank you for the AWESOME review! We appreciate your support - we’ll be here when you need us :-)

April 17, 2024

Jess is brilliant and has provided so much help over the last few weeks, always goes above and beyond!

Pangea Sculptures
United Kingdom
3 months using the app
A2X Software Limited replied June 28, 2024

Thank you for taking the time to share your feedback with us! Jess is indeed a brilliant team member and we love to hear that she was able to help! We’ll be here when you need us :-)

July 25, 2024

A2X Support responds quickly!

Rachel Donath
Australia
Almost 3 years using the app
A2X Software Limited replied July 28, 2024

Thank you for your review, Rachel! That's music to our ears! We're delighted to hear that our response time hit all the right notes for you :) Don't hesitate to reach out anytime, we're here to help.

April 23, 2024

The support setup team was great to work with. They made time to provide support, did so in a friendly manner and were very knowledgeable.

Milliways
United Kingdom
14 days using the app
A2X Software Limited replied June 28, 2024

Milliways - thank you for the kind words! We appreciate your support and are always happy to help! If you ever need further assistance, please don’t hesitate to reach out :-)

June 4, 2024

A2x support team always helps me whenever there are problem with the payouts

prepaid.gift
Australia
About 1 month using the app
A2X Software Limited replied July 3, 2024

Thank you for taking the time to share your feedback with us! Our support team is always happy to help solve any problems. We’ll be here when you need us :-)

June 30, 2024

Ling was prompt and really efficient in dealing with my query

True Kit
New Zealand
Almost 3 years using the app
A2X Software Limited replied July 8, 2024

Thank you for your kind words about your positive experience with Ling! Your satisfaction is our priority, and we aim to continue providing stellar service. We're here to help make your ecommerce accounting a breeze!

May 2, 2024

I've used A2X for two years now, and in that time have set up 3 online stores (Shopify and Amazon). While the setup and mapping is mostly seamless, what's impressed me the most is the customer support. The support via the help chat is the best I've experienced. Very quick response time, knowledgeable team, I couldn't be more impressed.

Shibumi Wholesale
United States
1 day using the app
A2X Software Limited replied July 3, 2024

We absolutely love this, Shibumi - thank you! Our support team is committed to providing a gold standard customer experience and we’re happy to hear they’re the best you’ve experienced! We appreciate your support. We’re here if you need us when you set up your next store :-)

June 18, 2024

The best customer service support I have ever experienced!

ettitude
United States
14 days using the app
A2X Software Limited replied July 3, 2024

Wow - thank you for your review! We are so happy to hear A2X has been your best experience with customer support, ever! Our support team appreciates your feedback and we look forward to working with you again, whenever you need us :-)

March 19, 2024

great experience with onboarding. Victoria was amazing!

MidtownUmbrellas.com
Canada
7 days using the app
A2X Software Limited replied April 7, 2024

Thank you! We're really pleased to hear that you had a great experiencing with onboarding. And we agree, Victoria is amazing!