The Lifestyle Pharmacist Store
The active campaign integration has been a huge help to providing timely follow up and ongoing communication with my customers. It has also automated processes that save me time and help me to make even more sales in my store. I recommend it.
Active Campaign has really helped us connect with our clients in a more consistent and branded way. I would recommend to small businesses as they continue to grow and want to market more consistently through email. We are looking forward to more robust reporting options. Customer service has been helpful as we work through issues, although they need more staff to handle Monday & Friday calls as the wait times can be long. The ability to request a call back has been very helpful.
As a wholesale distributor automation and list segmenting is crucial, and Active campaign combined with Zapier has us covered. Wish it was more consistent and reliable... we have had too many issues with tech support.
Straight Up Southern
UPDATE: The reports have been updated/fixed and we can now see the revenue generated from the emails. We can now justify the increased cost from moving to Activecampaign from Mailchimp.
Overall ActiveCampaign is very easy to use with a minimal learning curve. Our account manager has been very helpful and readily available to help with setting up our account, automation, and anything else we need. There are still some major bugs. We are currently unable to review accurate reporting with revenue generated. We have no idea who purchased from our site through the emails.
Itsa Girl Thing
Updated: The reports were fixed and we can now see the revenue generated from each email sent. We can also see that segmenting IS improving deliverability.
Love the easy segmenting and automations. We hope this will help us reach the right customers and increase our engagement. Currently our reports have not worked for a month and we are unable to see any revenue generated. That is a big disappointment since we are unable to justify the increase in cost.
Palmetto Shirt Company
UPDATE: After several months of monitoring, we can see that segmenting is improving deliverability and increasing revenue. Worth the switch!
The segmenting has helped us clean up our list and put us on the path for better deliverability. Still deciding if it was worth the switch from Mailchimp.
Overall the experience with AC is good. Technical support is not up to the standards it should be and has caused numerous problems with our account, but our account manager has been fantastic. If you are considering switching to ActiveCampaign just do not rely on tech support.
I definitely like email marketing and automations that can triggered by at least 100 different actions. I have 2 tickets currently with support team; they are slow at getting back with me or have just forgotten I exist. If your email is Outlook based you will have a lot of problems (receiving campaigns to inbox). Another thing that i find strange, is that after you send a campaign you can no longer reference the email (sometime I want to see what subject line i used, the images used, etc.) and it doesn't seem like that is an available view. I also would like if there were more campaign templates available as the 20-30 I see are very basic.
Thank you for taking the time to leave a review. Feedback from customers is important to us and helps us create a better experience for users in the future.
-Your friends at ActiveCampaign
Pagnian Advanced Simulation
Great App and setup was very easy. Support is always willing to assist with any questions. Will take your store to the next level.
The Good Meal Co
The Active Campaign integration with Shopify is very simple and easy to use! Our business has benfited enormously from the integration between Active Campaign and Shopify. Would highly recommend.