Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient, user-friendly real-time address validation, which reduces shipping errors and "return to sender" instances. They appreciate the customization options, including extended zip codes and PO box blocking. The customer support, particularly representative Osmand, is praised for responsiveness and helpfulness. Developers are commended for quickly implementing suggested features. The app is favored for enhancing security, streamlining automation, and saving time for customer service teams.

July 23, 2023

We've had this app installed for not even week and we are already extremely impressed. Works exactly the way it says it does. We emailed customer service with a few requests for changes to the app and they replied the same day and made all of the requested changes. Excellent service . Highly recommend!

United States
12 days using the app
RoboTurk replied August 7, 2023

Thank you for taking the time to leave a 5-star review for our Address Validator app! Glad that you are finding value in the app right away and it's good to hear that our support team was able to make the requested changes so quickly. If there's anything else we can do to help, please let us know.

December 14, 2022

It's very reassuring that this app has my back regarding customers entering their shipping addresses. One feature that I have found very useful is that it will update the address with the extended zip code, which I have never used in a US shipping address. It's a great app and pays for itself in terms of the money and time it saves by reducing the number of shipments that get returned due to an incorrect shipping address.

Top Gun Fans
United Kingdom
11 days using the app
June 8, 2023

I had an issue and contacted their customer service.
They were very helpful especially Osmand who helped me at that time.
He answered all details and fixed up all problems.
I highly recommend this app to other customers!

Tippsy Sake
United States
Almost 4 years using the app
RoboTurk replied June 15, 2023

First, thank you for being a user of Address Validator for 4 years! Second, thank you for the 5 star rating and for sharing your wonderful experience with us.We appreciate it! Our team is always available to assist with queries and we are glad to hear that Osmand was able to help you with your issue. Thank you for the recommendation as well!

March 30, 2023

The app works out of the box and saves us a lot of problems when it comes to errors in shipping addresses. There are a lot of options related to what type of shipping address you permit so that is great. I wish the interface was easier to figure out... It's a bit of a weird UI and can be hard to customize because of this. But they have great and fast customer service so if you ned help they are ready to serve you.

Save The Duck USA
United States
8 days using the app
RoboTurk replied April 17, 2023

Thank you for the 5-star review! We're so glad that the app works for you out of the box and that you appreciate the variety of options related to the shipping addresses. We will continue to work on improving the interface, and please reach out if you need any assistance - our team is here to help you!

February 22, 2023

Very supportive team, (particularly Osmand) that helped me work through an issue very quickly and we were able to resolve. Love how you can customize the app colours and theme to match your store, even for the basic Shopify version.

Authentic Ego
United States
About 1 month using the app
June 5, 2023

Simple and easy to set up. Has made simple address mistakes our customers make go away. Really great support team as well! They helped us streamline our automation and provide increased security.

United States
About 4 years using the app
RoboTurk replied June 7, 2023

Thank you for your amazing 5-star review of our app! We're delighted to hear that you found it simple and easy to set up. It's great to know that the Address Validator app has effectively eliminated the simple address mistakes made by your customers. We are thrilled to have helped you streamline your automation and enhance security measures. We appreciate your support!

May 17, 2023

This app is very functional and helps our customer service/operations team save a lot of time. Their support team is great and was able to handle our requests very quickly. Highly recommend!

United States
Almost 3 years using the app
RoboTurk replied May 17, 2023

Thank you for your 5 star review! We appreciate your kind words about the functionality of our address validator app and the quality of support our team provides. Thank you for your glowing review! If there's anything else we can help with, please let us know.

February 14, 2023

We used address validator in order to have a 2nd pair of eyes to check on addresses and avoid simple address errors. The app is easy to use with a lot of flexibility on things you can tweak around. The support team is also extremely helpful when I have questions regarding the set up.

DEV - Neato EMEA
About 1 hour using the app
August 9, 2023

Good functionality and customer support. The app stops customers long enough to have them review their shipping address which saves our customer service team a mountain of work adjusting orders.

Arcade Belts
United States
10 months using the app
RoboTurk replied August 11, 2023

Thank you for taking the time to leave a review and share how the Address Validator Plus app is helping your customer service team. If there's anything else our support team can help with, please let us know! Thanks again!

March 29, 2023

I helped but it just have limitation on which countries the app will not work, I hope they can work this out in the future.

Filippo Loreti
Hong Kong SAR
6 months using the app
RoboTurk replied March 29, 2023

Thanks for your review, we're constantly working to add more countries to our list of supported countries and ensure that our services are accessible to everyone who needs them.

If you're curious about which countries we currently support, you can find a comprehensive list on our support page here: https://support.apphub.com/en/articles/6294129-what-countries-are-covered

Thank you again for your feedback and support. We look forward to continuing to serve you in the future.