Reviews (498)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting marketing and advertising efforts, noting significant increases in traffic and sales. They appreciate its seamless Shopify integration, user-friendly interface, and advanced targeting features, including dynamic product retargeting. The comprehensive dashboard and automatic visitor segmentation further enhance campaign management. Customer support is also a highlight, with merchants praising the responsive and knowledgeable team for their assistance in optimizing campaigns and troubleshooting.
Refine
-
By rating
Easy to Install and Setup. My Flower Shop www.milenabouquet.com is using the APP and AdRoll to manage some retargeting campaigns
Hello there,
This is Ewa from AdRoll's Marketing team.
It's always great to see such feedback from our advertisers, hope you're finding AdRoll well! If you had to pick the one thing that impressed you most about your AdRoll experience, what would it be?
If interested, send us an email at customermarketing@adroll.com, and we will set up some time to chat.
Cheers,
Ewa
AdRoll has been very helpful in running our Remarketing campaign for our Shopify Store. ROI has been positive and continues to get better as we refine our strategies with their recommendations.
We will continue to use AdRoll
Hello there,
This is Ewa from AdRoll's Marketing Team. Thank you for taking the time to let us know how we’re doing! It's great to see such feedback from our advertisers.
Please do reach out to our Customer Support at help.adroll.com for more recommendations, the team will be happy to assist you further!
Cheers,
Ewa
The AdRoll is the easiest and the best app I ever used. Their support are fast and effective with communication. Prerana from AdRoll team was very helpful. Highly recommended.
Super easy to use and fantastic customer service. Perfect for people who don't know anything about marketing like me.
This app was super easy to install and integrate with Shopify. I just started so I will see how it is
Just installed this app and had a little trouble connecting my pixel. Spoke to Neha on live chat who was extremely helpful and solved my problem in no time at all. Great service!
Great app for Shopify to get more traffic to my e-commerce. Had great assistance from the support via live chat on the platform and email. Didn't bring sales yet, but we understand our investment is low so might take some time.
Customer support is excellent. Adroll makes retargeting easy, and email follow up simple as can be.
Thank you, your platform was very easy to use. We found it to be a bit dated but did the job! www.inheritco.com
The app seems to work pretty well and I think they are good at what they do, BUT I am disappointed with the lack of transparency regarding their pricing.
They just announce they will charge customers with a 'small' percentage of the adds campaign but this is not quite the truth... While building-up my budget I contacted their chat support to ask for their pricing, and I discovered some contradictory things:
1. I was told that they actually charge 35% on the campaign value... which is not a 'small' percentage.
2. Then I was told by the support person that they charged their 'network partners'... Do they charge both their partners and their customers?
I never obtained a clear straightforward answer from the support team regarding pricing.
I don't care how much money AdRoll makes as far as I am told how much I will pay and I get the service I am paying for. If they have a good App why do they hide something such important as pricing?
I have installed their App to run some tests but I haven't done so yet until I obtain their pricing crystal clear, specially after reading the credit card revolving charges without prior notice. I am ready to change my review once things are clear to me.
The ball is in your court AdRoll