Reviews (515)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective retargeting tools and seamless Shopify integration, which boost sales and customer re-engagement. They report strong returns on investment from its multi-channel marketing capabilities, including web, email, and social ads. The user-friendly interface and detailed analytics aid in campaign management, while responsive customer support helps resolve issues efficiently.

July 17, 2020

bro these guys scam you, once you add your payment method the home screen goes white. don't trust these scammers

Feral
United States
Over 1 year using the app
AdRoll replied July 22, 2020

Hello there,

This is Ewa from AdRoll's Marketing team.

I'm sorry to see such a negative review about AdRoll. Can you please share the email address associated with your ...

January 25, 2021

AdRoll is a great app to integrate with shopify. Super easy to set up and use. I had some difficulty running email campaigns but Gary at customer support was a huge help. Everythings been running smoothly ever since!

Easy Pickins
United States
About 2 months using the app
January 25, 2021

I truly love this app. I believe my profits are really going to improve after utilizing this app. Some aspects of the app was confusing but the support them really helps with that. Now, I really understand it.

TABMBAT™️
United States
About 2 months using the app
November 30, 2023

Straight forward plugin to help advertise our business.

Reebok Australia
Australia
About 2 months using the app
July 6, 2020

Great ad support. They are very knowledgeable and able to make live improvements to your campaigns.

Copper Key Co.
United States
About 2 months using the app
November 5, 2023

AdRoll on Shopify is a game-changer. Their 24/7 support is top-notch (special thanks to Uday!), and they've made ad campaigns a breeze. The integration with Shopify saves time, and the Shopify ad credits month offsets costs.

PROS:
Exceptional support
Seamless Shopify integration
Financial support with Shopify ad credits

CONS:
Requires some patience for the algorithm to learn and target ...

Tavy Tavy
United States
About 2 months using the app
November 13, 2019

Horrible app. Horrible performance.
Our remarketing campaigns do 4X on every other platform, after 2K on adroll, we are getting an ROI of 0.01 per click conversions.
Don't waste your money and don't expect results.
Be ready to loose money

Zartoni
United States
Over 1 year using the app
AdRoll replied November 14, 2019

Hello there,

This is Ewa from AdRoll's Marketing team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we ...

Edited June 18, 2023

Update after AdRoll answer: Just proving this third party app recommended by Shopify is a scam. They claim I opted out to receive invoices which is something I never did and does not even make sense to have done. I have been working with Shopify and the app store since 5 years now and I have never had such issues and charges for an app we have never used: 80 USD per month! Unbelievable.

Be ...

Drekka
Bulgaria
Over 1 year using the app
AdRoll replied June 16, 2023

Hi there,

Tatiana from AdRoll's Customer Support team here.

Thank you for sharing your feedback with us. I truly appreciate your constructive input as it helps us identify ...

Edited May 20, 2021

Just started using this App the support team are amazing always on hand to help, awaiting to see results from new campaigns. Easy shopify integration too!!!

Rhaika London
United Kingdom
About 2 months using the app
Edited June 13, 2023

The adrol team seems to be experiencing cutbacks lately. We have been with them for years, but unfortunately have experienced a loss of personalized service. We received an email that our personal rep we have been with for yrs is "not working for the company anymore" and we were directed towards "general inquiries" for future assistance. Not pleased:(

Good Morning Snore Solution
Canada
Over 3 years using the app