Reviews (498)

Overall rating
4.1
Counts per rating level
  • 71% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing and advertising efforts, noting significant increases in traffic and sales. They appreciate its seamless Shopify integration, user-friendly interface, and advanced targeting features, including dynamic product retargeting. The comprehensive dashboard and automatic visitor segmentation further enhance campaign management. Customer support is also a highlight, with merchants praising the responsive and knowledgeable team for their assistance in optimizing campaigns and troubleshooting.

March 28, 2016

The customer service for this company is completely useless. Asked to fix my tracking for more than half year and still couldn't fix it. I am not even sure if the ads are even working. Complete waste of money!

Shopzenger
United States
9 months using the app
January 25, 2023

great service and great customer support aswell as an optimized look feel and gestures i love using adroll as my main ad provider

Simple Wellness
United States
27 days using the app
May 1, 2017

Great for remarketing! Easy interface, too.

Standdesk Two
United States
27 days using the app
October 4, 2017

Set up has been a painful process. Ads are finally running. Here's hoping the revenue follows! Customer service via chat was fine but slow and tedious.

Comfy Bean Bag Chairs
Canada
Almost 2 years using the app
February 4, 2023

Excellent customer service, thank you! I am new so still learning during the free trial, and there are a few restrictions due to Meta issues, and geographical issues such as features only limited to Canada and the US, but so far so good!

PEACOCK BAZAAR
United Kingdom
26 days using the app
Edited February 24, 2019

Too simple tool for retargeting ads, save your money and use google shopping. Also it adds an extra cookie popup

Souk Natural
Netherlands
9 months using the app
January 6, 2023

Great assistance, fast reply by customer help. Fast and knowledgeble answers. Didn't used for so long to review my best :)

Earthgoodslife.com
Lithuania
26 days using the app
March 23, 2023

excellent customer service and always available! special thanks to Tatiana, were were chatting for over 3 hours even past her work hours and she answered all my questions plus more! she was super patient and knowledgeable about the product and gave great recommendations on how to use the app features. it's such a comfort, since the platform itself can feel complicated and daunting for a first timer.

i am still in the process of making my campaigns and ads now, and can't say anything about the effectiveness of the app. But I will update my review once I get my ads running

Malaya
Philippines
25 days using the app
May 14, 2021

Highly recommend this app for eCommerce brands. Takes just 5 minutes to integrate your store with Adroll with super easy steps. Once set up, you're ready to start dynamic product retargeting right away! The Adroll support team are super responsive (live chat with a human)....

Owls Matrix
United States
Over 1 year using the app
October 12, 2018

This app is ok, it would just connect your products to your Adroll account I wish we could select which products are synchronised with the dynamic ads.

Imagine Global Care
United States
Almost 2 years using the app